I migliori ristoranti in Lucca

18/10/2025: The worst experience of my life in a restaurant. We were a group of twenty, and after over an hour, some had finished eating and others still hadn't received anything. I complained to the pizza chef (who I later learned was also the owner of the restaurant) and he replied that he had done everything as ordered, going so far as to verbally and then physically threaten my cousin who had approached to help me. The pizza chef/owner was dragged away by the waiters and no one replaced him at the oven, leaving part of the group without dinner. They even had the nerve to charge us full price (a €10 discount!!) in cash because the register was closed, and absolutely without issuing a receipt. An absolute disgrace. The children in the group were terrified to see us attacked like this by someone and talked about the incident for weeks. We were unsure whether to call the police. Definitely avoid this place!!

21/09/2025: We've always been customers, but this year, with the change of management, we had a terrible experience at the restaurant. We ordered three pizzas and one first course; the spaghetti and one pizza arrived immediately, but the rest took over an hour, simply because we repeatedly asked the pizza chef and waiter. One pizza would come out at random, and they'd bring it to tables that arrived after us. Extremely disorganized, we won't be returning.

16/08/2025: While wandering around Tonfano, I decided to stop at this ice cream shop/bar. We sat down, and I have to say it was a very nice place, but the service and product quality weren't. For what you pay and what you get, it was well below average. I'll leave a photo of the half-empty Moscow Mule. I didn't point out the lack of quantity because the service was VERY slow. I don't recommend it for drinks. I can't comment on the ice cream.

26/06/2025: Bad experience unfortunately. They brought us a bottle of water all dirty with dirt. The ice cream was expensive and not particularly tasty. Nice atmosphere but with dirty chairs.

10/10/2025: Takeout pizza brought home, it was already hard and felt like eating a chiuingam. And let's leave the ingredients alone.

24/09/2025: It was okay, but nothing special. Drinks are served in 1.5-liter bottles. The staff doesn't know what they're doing.

28/09/2025: Avoid bad baked goods that smell of palm oil, expensive and suspicious people play slot machines

16/09/2025: Nice place with good capacity, good coffee and decent food at this plaza. Breakfast or a late evening snack and most occasions in between. Good for your everyday and a place in the shade on warm days.

26/08/2025: I've known this place for many years and can say it's seen better days. The bar and restaurant are a bit dated and sparse, lacking many products and, above all, not at all updated to what today's clientele wants. In fact, the places before and after are packed, and this one is perpetually empty... There must be a reason. It's a shame, let's hope it recovers.

12/07/2025: Great bar, shame there's no table service. If you ask, they don't bring anything. You have to make do. I understand why. It's always empty in the evening. There are four people in the bar, only one behind the counter!!! It's a real shame. Rating worse than zero. Super negative experience. I hope they read reviews so they can change something.

14/11/2025: The restaurant enjoys a charming natural setting just steps from the lake. However, in my opinion, the interior, especially the terrace, could use a makeover. I also didn't find the food to my liking, as it was far too salty. We ordered mushroom fettuccine for four, and everyone at the table agreed. The staff was unwilling to replace the dishes, claiming they were incorrect without further explanation. Therefore, I can't say I had a good experience.

28/09/2025: The owner is a rude person who, without knowing us and only by phone after having paid for the overnight stay without a refund, sent my husband "fuck you" in exact words, screaming and saying to never contact him again. A real villain, I strongly advise against it! I WOULD REMOVE HIM FROM ALL SITES as well as REMOVE THEIR LICENSE. We are forced to put a star otherwise the review will not be published. Other than stars, STABLE

06/11/2025: If I could give a -10 rating, I would for sure... the tables were dirty, we paid 15 euros for the worst Spritz I've ever had, they didn't even bring us chips or anything with the cocktail... I would never go back and I also highly recommend going somewhere else, it's definitely better anywhere, absolutely horror place!!!

17/09/2025: medium sadness.. but it was near our bus so we sat down and had a not bad coffee

18/01/2026: Avoid this place. Dirty atmosphere and little space between tables, waiters very untrained considering the square they work in. €4 for a macchiato (nothing special), €8 for a sandwich with a slice of bread that would have been better if I'd made it at home. Obscene. Aren't you ashamed? Paying exorbitant prices to feel bad is unpleasant. I understand it's more expensive since it's in a central square, but I can expect quality that isn't even a hint of this place. NEVER AGAIN...

07/01/2026: 2 perfectly normal juices 1 terrible coffee €22.00 Please… The waiter who served us was "smart" in realizing we were tourists and not bringing us menus. I was "unwise" in not asking for a menu so I could look at the prices first. I won't add anything else.

03/01/2026: A Nutella affogato for 7.50 that had absolutely nothing in it, neither affogato nor Nutella. You're lucky you live off tourism; in another world, you would have closed down a long time ago.

26/12/2025: The service wasn't great, and the prices didn't match the price tag. I ordered a cup of two flavors, which on the price tag was €3.50. They served me the ice cream with just two scoops, then added the wafer I hadn't ordered, and asked me to pay €4.50. Well, I didn't say anything, but then I tried the ice cream...the powdered milk was ruining it, and the flavor wasn't great.

26/04/2025: Terrible service, the barista was rude from the start, responding terribly to every request. Not to mention the coffee and ginseng. I wouldn't recommend it to anyone, avoid this place.

26/04/2025: Terrible experience from the start. The waitress, and I presume the owner, was extremely rude. One of us customers had an ice cream we needed from a nearby ice cream shop, but we asked to sit there and order anyway. The girl with the ice cream was allowed to do so. However, when our order was brought, the waitress rudely said she couldn't finish her ice cream there, concluding with a rude "do as you please." I should point out that the customer with the ice cream had finished her order (paying an exorbitant price) and that the place doesn't make ice cream! The lady isn't suited to working with the public. In fact, when I pointed out that she had been very rude for no reason, she verbally attacked me. I told her there was no need to raise her voice and said "goodbye." She replied, telling me not to come back. She kicked me out. It was intolerable!

12/09/2025: The food was frozen and cold, and you could tell it had been heated in a microwave. Very bad and really suspicious.

15/08/2025: when we first arrived they said the parking was 10 euro. we payed ten euros and when we were walking out of the parking lot they tried to make us pay AGAIN. but we didnt because it was obvious they were trying to scam us. when we got sat down the waiter didnt even try to be kind at all and told us we cant order very different plates because it was a holiday, but when we looked around the waiters were bringing very different dishes to everyone else (probably because we were tourists and the others were locals). Dishes were terrible , we got preheated pasta with canned sauce (we recognised it) and it was literally cold. We didnt even wait for the next dish because it was so bad. Terrible food and terrible customer service

20/10/2025: Horrible pizza, worst experience.

19/10/2025: Not good, children's menu-sized dish, poor service, toilet broken