I migliori ristoranti di cucina pescenella città Manciano della Grosseto
2 ristoranti in GastroRanking
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7,2
198 Recensioni |
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Lo Scangeo
Manciano
06/05/2026: We eat well...meat and pappardelle with wild boar...
04/05/2026: What bothered me was the way the mistake in the order was handled. The pizza I ordered was brought wrong, and after they realized the error, instead of completely remaking it, they came back a few minutes later with what appeared to be the same pizza, with the missing ingredients added on top. It was quite obvious that it was not remade, but just a quick “correction”.
I believe that in a place that respects its customers, such a situation should be resolved by remaking the product, not by a hastily made improvisation. Even though I appreciate the fact that they did not charge us for the pizza in question, which was a correct gesture, the way they resolved it left the impression of a lack of attention and professionalism.
Overall, the taste of all the pizzas was good and the food was actually ok. That's why it's a shame that the experience was overshadowed by the way this situation was handled, because there's clearly room for more attention to detail and customer relationship
What bothered me was the way the mistake with my order was handled. The pizza I ordered was brought out incorrectly, and after realizing the error, instead of remaking it completely, they came back a few minutes later with what appeared to be the same pizza, simply adding the missing ingredients on top. It was quite obvious that it hadn't been remade, only quickly "fixed."
I believe that in a restaurant that respects its customers, a situation like this should be resolved by properly remaking the product, not with a rushed improvisation. Even though I appreciate the fact that they did not charge us for that pizza, which was the right thing to do, the way it was handled gave the impression of a lack of care and professionalism.
Overall, the taste of all the pizzas was good and the food itself was genuinely enjoyable. That's exactly why it's a shame that the experience was affected by how this situation was managed, because there is clearly room for improvement when it comes to attention to detail and customer service.
Quello che ha dato fastidio è stato il modo cui è stato gestito l'errore con il mio ordine. The pizza that I avevo ordinato è arrivata sbagliata e, dopo essersi accorti dell'errore, invece di rifarla completamente, sono tornati dopo pochi minuti con quella che semira essere la stessa pizza, aggiungendo semplicemento sopra gli ingredienti cancanti. It was quite evident that non fosse stata rifatta, ma solo "systemata" velocementa.
I believe that in a locale that respects its own customers, a situation of the kind should be solved correctly by correcting the product, not with an improvised solution. Anche se apprezzo il fatto che non ci abbiono fatto pagare quella pizza, cosa absolument corretta, il modo cui la situación è stata gestita ha dato l'impressione di poca attenzione e scarcesa professionalità.
Overall, the taste of all the pizzas was good and the food was really nice. Precisely because of this, it is a shame that the experience was ruined by how this situation was managed, because there is clearly room for improvement in terms of attention to detail and customer service.
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