Torre Alta In Capaci

Torre Alta was, without a doubt, the best restaurant of our entire vacation in Italy. We ate at many wonderful places in Rome, Venice, and Palermo, but honestly, no one even came close. From the incredible quality of the food to the beautiful atmosphere and outstanding service, everything was absolutely perfect. Every dish was fresh, flavorful, beautifully prepared, and made with true passion. Torre Alta gave us more than just a great meal it gave us one of the most memorable experiences of our trip. This restaurant is truly special, and we cannot recommend it enough. If you are in the area, do not miss it! Simply the best. Five stars are not enough!

A welcoming place, with a simple atmosphere and a refined yet friendly approach... you immediately feel at ease. The owner's helpfulness in explaining the menu and the dishes' characteristics is admirable and demonstrates expertise and great professionalism. You're immediately able to choose what to eat. The skill of the chefs does the rest. The wine list is extensive, as are the beers, liqueurs, and other spirits. The wait staff is always smiling and ready to satisfy your needs.

Nice place, rustic style, excellent service, elegant atmosphere.... but a little too expensive for my pockets, a plate of farfalle with three salmon 20 euros.... a Roman 12... ok quality, but in other places I pay less for the same!

I'll start with the only real positive aspect of the evening: the food/quality. There's nothing I can say about that. Excellent quality ingredients, truly excellent pizza dough, and perfectly executed fritto misto. This opinion was shared by the other diners at the table. The price is a little high for some pizzas (around €20), considering the location, which is practically only accessible by car and has no reserved parking. Nevertheless, if the dishes are good, I'm happy to pay the extra €2-3. And that's exactly where the positive part of the evening ends. We arrive at 9:00 PM, right on time, as scheduled. We walk in and expect the usual welcome: someone to ask our name, point us to our table, and make us feel welcome. But nothing. We stand at the entrance for a few minutes without anyone noticing us. The lady at the cash register doesn't welcome us or handle the arrivals. Only a few minutes later, another customer who arrived after us intercepts a young woman with a piece of paper, who finally begins to sort the tables. We sit down, order drinks, and receive our menus. From then on, the service literally drops off. The waiters rush between the tables, but they don't seem to see or hear anything. After several attempts, I manage to stop one of them to order: "Perfect, we'll be right there." Too bad no one arrives. Time passes, and after another ten minutes, we stop another waitress, simply asking to order, making it clear that the wait is starting to get too long, considering we only have to order. The response is astounding: "Ma'am, it's Saturday, I don't know what you're surprised about. We take orders on a first-come, first-served basis." We should point out that, therefore, following this logic: if a large table has arrived before us and hasn't yet made up its mind, even those who are seated and ready to order will still have to wait. At that point, silence falls, the waitress takes the drinks order (since orders are taken in table order) in an annoyed manner and walks away. Shortly after, the owner arrives, but without any real interest in the customer, no brief exchange of words, not even a simple apology for the delay in taking the order. After about ten minutes, finally, the fritto misto, excellent as mentioned, arrived. The waitress who brought us the appetizer apologized, explaining that the delay was due to the order management: another table that arrived after us had been served first. In my opinion, letting the kitchen's pace dictate the customers' timing inevitably creates endless waiting situations. Orders should certainly be taken in order of arrival, but not all customers are looking for the same experience. Some arrive ready to order, eat, and pay, while others have to read the entire menu ten times and then discuss it with the other diners at the table. It's the skill and synergy of the entire team that must be able to manage the customer experience and their needs, optimizing kitchen time. After 10:30 PM, the pizzas finally arrive: a Parma without arugula, a Parma with pears and cheese, and a Norma. And here we have to be objective: they were truly good. Excellent dough (perhaps a little sweet, my personal taste) and quality ingredients. After dinner, we ask for the bill, but again we wait another fifteen minutes. In the end, we decide to go straight to the cashier. Total: €75 for 3 covers, 3 soft drinks, 1 water, 3 pizzas, and 1 mixed fried fish. We pay without a problem, but the simplest thing is missing: a minimum of customer attention. No one asks, "How did it go?" or "Was everything okay?" And that's the point: a restaurant isn't just about the food. The food is excellent, but the overall experience also includes hospitality, service, and customer care. Final rating: 3/5. A 5/5 rating is missed not because of the quality of the food, which deserves it, but because of the decidedly inadequate customer service. With a little more professionalism, it would have been a completely different experience. I don't know if I'll return.

Very nice location, good food, friendly staff but service too slow, we waited over an hour for two pizzas!

Very beautiful and well-kept location, excellent pizza 🍕: with a dough and flour I'd never tried before. Attentive and precise service.

Everything was perfect. The service was friendly, attentive, and highly professional. The pizza was among the best I have ever had in my life, and the atmosphere and interior design were absolutely charming. On top of that, the prices were very reasonable. I highly recommend this place and will definitely come back:) Grazie al proprietario per questo meraviglioso inizio della nostra vacanza in Sicilia! ❤️

An end-of-year pizza with a high-quality finish. Excellent appetizer and pizza. Efficient and friendly service. A welcoming atmosphere with a strong cultural impact. Excellent for a quiet and pleasant evening.

Good food...but crazy prices!!!!!

Great food but a bit expensive.