I migliori ristorantinella città Viareggio della Lucca

18/10/2025: The worst experience of my life in a restaurant. We were a group of twenty, and after over an hour, some had finished eating and others still hadn't received anything. I complained to the pizza chef (who I later learned was also the owner of the restaurant) and he replied that he had done everything as ordered, going so far as to verbally and then physically threaten my cousin who had approached to help me. The pizza chef/owner was dragged away by the waiters and no one replaced him at the oven, leaving part of the group without dinner. They even had the nerve to charge us full price (a €10 discount!!) in cash because the register was closed, and absolutely without issuing a receipt. An absolute disgrace. The children in the group were terrified to see us attacked like this by someone and talked about the incident for weeks. We were unsure whether to call the police. Definitely avoid this place!!

21/09/2025: We've always been customers, but this year, with the change of management, we had a terrible experience at the restaurant. We ordered three pizzas and one first course; the spaghetti and one pizza arrived immediately, but the rest took over an hour, simply because we repeatedly asked the pizza chef and waiter. One pizza would come out at random, and they'd bring it to tables that arrived after us. Extremely disorganized, we won't be returning.

03/01/2026: A Nutella affogato for 7.50 that had absolutely nothing in it, neither affogato nor Nutella. You're lucky you live off tourism; in another world, you would have closed down a long time ago.

26/12/2025: The service wasn't great, and the prices didn't match the price tag. I ordered a cup of two flavors, which on the price tag was €3.50. They served me the ice cream with just two scoops, then added the wafer I hadn't ordered, and asked me to pay €4.50. Well, I didn't say anything, but then I tried the ice cream...the powdered milk was ruining it, and the flavor wasn't great.

25/04/2026: I came in today around 1:00 PM with the intention of purchasing a pack of cigarettes and a Kiwi pod. When I asked the lady at the register what flavors were available, she replied with an annoyed "Do I have to tell you again?" I understand that customers before me might have asked the same question, but I hadn't heard the list because it was spoken in a low voice and couldn't be heard from behind the counter. Even though I explained the situation, the attitude remained annoyed and unhelpful. This kind of behavior makes customers feel uncomfortable and unwelcome. In a customer service environment, courtesy and helpfulness should be paramount, regardless of repeated requests. P.S.: The lady was blonde and older (all 50).

07/03/2026: The owner was truly rude! Not to mention the food on display, namely supermarket-bought biscuits, resold for a fortune. For example, Nutella biscuits for 50 cents each. I repeat, the owner's rudeness.

12/09/2025: The food was frozen and cold, and you could tell it had been heated in a microwave. Very bad and really suspicious.

15/08/2025: when we first arrived they said the parking was 10 euro. we payed ten euros and when we were walking out of the parking lot they tried to make us pay AGAIN. but we didnt because it was obvious they were trying to scam us. when we got sat down the waiter didnt even try to be kind at all and told us we cant order very different plates because it was a holiday, but when we looked around the waiters were bringing very different dishes to everyone else (probably because we were tourists and the others were locals). Dishes were terrible , we got preheated pasta with canned sauce (we recognised it) and it was literally cold. We didnt even wait for the next dish because it was so bad. Terrible food and terrible customer service