I migliori ristoranti di cucina pescenella città Malcesine della Verona

18/08/2024: We loved this restaurant when we visited a few times in 2022 and looked forward to returning this summer, 2024. We went twice this summer. The first time on Tuesday 13th August and the 2nd visit on Friday 16th August. On the Tuesday we had been pleased to recognise lots of the same members of staff from the 2022 visit. On the Tuesday we had a good experience (the reason why we were excited to return) and the second time we went, on the Friday we had a really poor experience. On the Tuesday, the food was very good, the vibe in the restaurant was also good and the service welcoming too. The restaurant is in an excellent location with stonking views back to Malcesine and the beautiful lake. It is an excellent grassy frontage with bean bags which our kids loved having their drinks at. However, on the 2nd visit we approached a waiter to inform our arrival which was 8:35pm for an 8:30pm booking (it was a hot day and we were feeling a little hot/slow on the walk!). He cut us short as we told him who we were and said we were late because it was an 8:00pm booking. My mum did not match the waiter's rude tone but tried to explain she had asked for an 8:30pm booking on the phone. He told her abruptly cut her short again and told her she was wrong (verging on aggressively) and he said he had 'seen the booking written down so she was wrong'! I asked if there was still a possibility of a table, he walked off to a table, leaving us unclear - we decided to find out by going over the table he was standing by. My mum is 75 and half Italian, fluent in the language. My father was 100% sure that she made an 8:30pm booking having listened to the phone call, he felt the person answering the call had been short of time / not really listening so had probably taken an 8:00 time instead - easy to do in a busy and popular restaurant - it is such a shame the waiter defaulted to rudeness, abrupt responses and certainly didn't apply basic, decent customer service. When at the table, we felt unwelcome and considered leaving but it is easy one for one waiter to have a bad day and we hadn't encountered poor service before so we stayed on. A different waiter came to take our order. My sister whose family don't eat gluten, for health reasons, started to give an order. The waiter stopped her as she gave her pasta order. He spoke in an off manner, similar to the first waiter and said she couldn't order gluten free pasta with different sauces, we asked why. He said the chef said he/she can't make different sauces so the 3 family members had to choose 1 sauce for the 3 orders. We were keen to know why but the waiter became inpatient taking the order and demanded she choose different food or one sauce for the 3 pasta orders. It was hard to understand because the sauces did not contain gluten. We discussed if we should continue with the order, we felt our children were tired and hungry so made an order. As we questioned if we should continue after 2 instances of poor customer service, the waiter, again with little tact or skill said we could leave now. Unconvinced, we continued with the order. The food arrived, some of it was fine, my risotto was undercooked and tasted bland. The gluten free pasta was undercooked (unlike the gluten free pasta on the Tuesday - when we were also allowed to choose whichever sauce), the undercooked pasta felt, possibly, like a point being made by the staff cooking it! We felt it necessary to mention this to the waiter and they reduced the final bill by 20%. Overall the 2nd visit this summer was really disappointing and we had all really looked forward to returning. If the owners / management staff were asked what I'd expect to be different: it was the tone of voice and the manner of communicating by both waiters. Of course, if the chef feels he/she needs certain stipulations followed so they can deliver allergy safe food then they can be explained carefully and politely. And is it really worth rudely telling the customer they are wrong about a booking time? And being so certain a human error might not have been made at their end?! I mean, surely it's not too difficult to deal with this situation by applying more politeness and respectful customer service. We don't feel comfortable in continuing to recommend Lido Sopri to friends and won't attend again when visiting the wonderful lake.

16/02/2025: Siamo stati in questo ristorante ieri sera a cena, come antipasto ho preso il tris di pesce (trota affumicata, baccalà mantecato e luccio) niente di che, la trota era accettabile mentre baccalà e luccio insapori. La mia compagna ha preso un crostone di pane con cozze, vongole e gamberoni ed era abbastanza buono. Come prima portata entrambi abbiamo preso i bigoli con le sarde, non ho mai mangiato una cosa così tanto salata, abbiamo lasciato lì entrambi i piatti comunicando ad una cameriera il fatto che i due bigoli fossero immangiabili. Il personale non si è scusato ed alla cassa avevano cancellato i due piatti dallo scontrino per poi riaggiungerli senza chiederci nulla in merito. Altra nota negativa è il fatto che un cameriere che prendeva gli ordini aveva sempre qualcosa in bocca e mentre prendeva gli ordini continuava a masticare e l’ho trovato molto maleducato. Sfortunatamente c’erano pochi ristoranti aperti vista la stagione invernale e siamo capitati lì, ma lo sconsiglio a tutti e sicuramente noi non ci torneremo, piuttosto prendo qualcosa al supermercato lì vicino.