I migliori ristoranti di cucina pescenella città Figline valdarno della Firenze

06/11/2025: The place is beautiful, but unfortunately our experience was extremely negative, ruining what was supposed to be a relaxing day. 1) I had received a €60 daily spa package as a gift, but upon arrival I was asked to pay an additional €38 simply because the package didn't include a massage. Total: €98 for a service that, all things considered, fell far short of expectations. 2) The changing rooms are tiny: just one bathroom, two showers, and very little space. 3) During the spa session, we applied a simple face mask. Shortly afterward, an employee (named Barbara, with short, dark hair) approached from the door, repeatedly asking, in a less than polite tone, "What did you put on your face?" Not hearing well, she gestured for us to come closer as if we were children, then scolded us for not rinsing our faces in the hot tub. We may have made a small mistake, but being filmed publicly and in that way was embarrassing and decidedly inappropriate. One of my friends tried to politely talk to her to clarify, but Barbara kept talking over her, not letting her explain. It should be noted that two of us immediately rinsed our faces, and the other would never have done so anyway. Shortly afterward, the same employee Barbara returned to the hot tub, but as she left, she loudly exclaimed, "Rinse all three of us!" Frankly unacceptable behavior, especially in a center that promotes itself as a place of relaxation. 4) The relaxation area was anything but relaxing: the staff's voices could be clearly heard from the waiting room and disturbed the quiet. It was constant confusion. 5) The massage, which was supposed to last 30 minutes, started late because the room needed to be prepared, but it still ended early: barely 15 minutes, legs and back treated quickly, arms barely touched. When we asked, we were dismissively told that "they had to clean up for the next person." 6) Lunch was also disappointing: the waitress was visibly tired and unfriendly, and the portions were tiny (the chicken with potatoes was almost symbolic). 7) Finally, we expressed our dissatisfaction to the front desk, who confirmed they were already aware of what had happened. Even more disconcerting: everyone talked about it; if everyone knew, no one saw fit to intervene or apologize. A truly unpleasant experience, handled with little professionalism and zero customer care. Such a lovely place deserves staff of the same caliber. Unfortunately, we won't be returning and we wouldn't recommend it to anyone.

13/10/2025: The location is very beautiful, but the rooms are dated and need renovation. The restaurant is very good. As for the spa, everything needs renovation here too, but the staff is very good, a lot of work needs to be done.