I migliori ristoranti di cucina italiananella città Palazzuolo sul senio della Firenze

15/09/2025: Unwanted Guests Nice place in a beautiful setting, shame about the owner, who was rude, ill-mannered, and quite impolite. Introduction: There were three of us, three guys who do the same job as the owner. We know exactly what goes into running a restaurant. We've been doing it for years, and, without false modesty, we do it very well. We've been working in the restaurant business for years, in very busy establishments, with average daily seating of 300, and we're used to accommodating any type of customer request. In all these years, I've never seen a colleague of mine be rude to a customer. Over the years, my colleagues and I have always welcomed our customers like friends, always with a smile. That said, the welcome alone left me perplexed. Three or four of us, including the owner and employees, left us waiting at the door without bothering to greet us (welcoming a customer is 40% of a pleasant experience). When they finally noticed us, they told us, verbatim, "Sit wherever you like." We sat down, they brought us water, and we looked at the menu. The owner was asked for information about a dish, whether it contained milk or dairy products among the allergens (there was no list of allergens on the menu, not just a simple omission, but a violation in all respects; it's a legal requirement). To our question, the answer was "I don't know." I expect the seller of any product to be fully aware of what he's selling, I expect any waiter to know the menu and, especially, the allergens of the few dishes offered. We're off to a really bad start. Very annoyed, he went to inquire and, upon returning, confirmed the absence of milk and dairy products. We started with the order and something broke. The simple act of changing our minds about sharing an appetizer created chaos. He left, grumbling and complaining that we were wasting his time, that he'd already had to cancel the order twice, leaving us stunned, wondering if we should leave (the place had about ten customers at the time). He returned to the table a few minutes later, and we expressed our discomfort with the treatment and our intention to leave without eating. He became even more agitated, called us a series of unkind names and literally kicked us out. An unpleasant experience, but one that makes us appreciate the work we do even more, the passion we put into it, and the attention and care we give to our customers. The owner should probably humble himself and learn from the many young people who do this job with professionalism and ethics, who always exude good humor, smiles, and great manners.

19/08/2025: Both the passatelli and the potato ravioli are good.