Zur Alten Schmiede In Castelrotto

01/01/2025: Review: New Year's Eve Menu Experience We enjoyed the menu offered at this restaurant on New Year's Eve after making a reservation 1-2 days in advance. Unfortunately it was too short notice to get a vegetarian menu, so as a vegetarian I had to switch to the normal menu with fish and meat. Eat: The menu was nicely presented and the dishes were quite tasty, but that certain icing on the cake was missing to make the meal special. What should be positively highlighted, however, is the non-alcoholic cocktail accompaniment, which was a real highlight of the evening - creative, excellent in taste and perfectly coordinated. Service: Unfortunately, the service was the biggest weak point of the evening. Although the staff were friendly, there was a severe lack of organization and attention: • When we arrived we were left in the dark as to how the evening would proceed. It was probably planned to start with an aperitif, but no one instructed us. We didn't know where to put our jackets or which table to take. We ended up taking the jackets away ourselves and getting a drink at the bar. • During the meal, the empty plates sometimes sat on our table for a long time, and it felt as if we had been seated at an “unfavorable” table because rarely anyone came. We had to actively ask for water or other drinks several times because the waitress didn't ask on her own initiative. • We also noticed that the table right next to us, which had been left hours before us, had not been cleared away properly. Crumpled napkins and a dirty tablecloth remained visible the entire time - an unsightly sight that significantly detracted from the atmosphere. Atmosphere: Another point that struck us as unpleasant was the behavior of the staff. The waiters, mostly very young, came towards us from the kitchen, some of them chewing. Through the glass door to the kitchen you could even see a person sitting on the kitchen counter - a sight that somewhat questions the professionalism. Conclusion: A mixed experience. The food was fine, and we loved the non-alcoholic cocktail accompaniment. But the service and organization left a lot to be desired. Especially on an evening like New Year's Eve, when guests expect something special, more attention, cleanliness and professionalism would have been desirable.

08/11/2024: We were thrilled. Great service, perfect food and very fair prices for what is on offer. We'll be back!