22/07/2025: We've been loyal guests of Il Nocciolo for years: this is our fifth time here, and as always, we were enchanted. The property is wonderful, nestled among the vineyards, with a dream pool and an atmosphere that inspires absolute peace and relaxation. We also chose this place to celebrate my birthday, for the second time, because for us it represents something more than just a vacation: it's a place close to our hearts.
The staff has always been one of its strong points: kind, attentive, welcoming, and capable of making you feel truly at home. For this very reason, we've enthusiastically recommended it to friends and family.
However, during this last stay, we experienced an incident that left us truly disconcerted and which we feel compelled to report, hoping it will be addressed for the good of the place.
For the first time, we encountered a waitress we'd never met before. We believe her name is Valentina because her colleagues have always called her by that name. She completely clashed with the warm, family atmosphere that has always welcomed us. From the very beginning, she appeared aloof, cold, and visibly annoyed, as if every interaction with customers was a burden. But what struck us even more was the very strong and unpleasant body odor that, unfortunately, was noticeable every time she passed by our table. A truly embarrassing situation, which my partner also noticed immediately.
In all our years, nothing like this had ever happened to us: never such an attitude, never such discomfort related to the personal care of a staff member. We have always found the standards to be extremely high, both on a human and professional level, and we regret having to admit that this time that balance has been disrupted.
We don't want this message to be taken as a criticism in and of itself, but as a sincere report from someone who deeply cares about this establishment and wants it to continue to be perfect in every way. The level of service has always been impeccable, and the addition of someone who, at least on this occasion, conveyed the opposite, has negatively affected us.
Il Nocciolo remains a special place for us, one to which we will continue to return. But we hope that you pay attention to certain details, because they are precisely those that make the difference, especially when you are used to such high excellence.
14/07/2025: I went for dinner with my friends, I had a pretty good time, the food was fantastic.
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