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27/07/2025: Terrible interior design service. Paid €19, but it was absolutely identical to the free service that can always be booked on the Ikea website. I absolutely advise against purchasing the "Interior Design" service because it doesn't match the description and promotion on the website in any way. What a rip-off! When I reported the lack of service to customer service, they simply said there was nothing they could do and that that was the product I purchased. At this point, I have to say it's a complete scam, considering they advertise something that isn't actually delivered. Terrible experience! Don't purchase the "Interior Design" service.

23/07/2025: One star because I can't give less. I ordered a drying rack that arrived broken, and a coffee table missing a piece that was impossible to replace. It's obvious they've lost a customer because they're not at all reputable. I've been a customer of Ikea in Bologna for many years, and they certainly have much more reputable staff.