Scopri il migliore ristorante di cucina tedescanella città Campitello di fassa della Trento
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8,1
634 Recensioni |
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Rifugio Friedrich August
Campitello di fassa
04/07/2026: Unexpectedly tasty donuts, creams are really tasty and the dough is pretty good. Please do not sleep on the pretzel, it completed the experience perfectly. Place looks nice, gotta get there pretty early for the donuts.
29/06/2026: We stayed for one night at the suite. The room was absolutely amazing. The food was a bit his or miss. However, the service did not meet expectations.
It’s NOT a relaxing time when you are there. Staff is extremely rushed and they rush you to through your meals. The order taking is extremely rushed through. It’s like they can only spend 5 seconds on your table. They speak fast and run around and take your plates before you are finished.
Staff has attitude. You really cannot talk to them. The lady who was taking our order, when we asked for tiramisu for desert after dinner, she said: which flavor? I missed the flavors in small font over the photo on the menu. Instead of just saying: we have x, y, and z flavors, she said: “Look at the menu. It’s all written in the menu.” That’s not a sign of a good customer service. 🤷♀️
For breakfast the next day, I asked if we should pre-order donuts as they might be gone when we are done with our included breakfast and the lady assured me that it’s no problem and we will get our donuts. We came for breakfast at 7:30 am when breakfast opened. After our included breakfast, we all asked for cream donuts and she returned and said they were all gone. 🤦♀️. Seriously?! I am staying there for $600 a night and I am the first person for breakfast when they open, I get assurance that, as a guest, I have no problem getting a famous donut for breakfast and then I am told they are all gone?!! Wow. This is just like a slap on the face. Complete lack of care for guests.
Staff would not acknowledge guests. In AM, I came out outside. I was the only person there and staff knew I was a guest. The guy staff came to clean the tables from condensation in AM. I smiled and looked at him to say hello. He didn’t even look at me or greeted me. Instead, he just got right next to me and started around his chores. That’s such poor hospitality. I read reviews after and it seems to be the theme: attitude and no hospitality.
We stayed at multiple places during our 10 days in Italy and this was the worst service experience I had. I don’t know if they are so snobby because they are so popular due to social media that they don’t care, or it’s just the culture there.
Dinner was ok. Breakfast was not good. Dry omelet. That’s the first time in my life I didn’t eat the omelet someone made for me. And of course the cream donuts were gone already per our waiter.
I wish guests were treated with attention and care here so the service matches the beautiful place and superior accommodations.
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