I migliori ristorantinella città Arzachena della Olbia-tempio
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La Jacia Hotel & Resort
Arzachena
09/12/2025: Very disappointed with this hotel!!!
We chose this hotel for its location and mainly for its water park with free access for multiple consecutive nights!
So we went to this hotel in August for a week!!
At first, everything was perfect: the location, the setting, the staff—nothing to complain about there. However, we were quickly very disappointed with this establishment.
We arrived on the first day, and everything seemed great. On the second day of our vacation, we discovered that the water park had suddenly closed temporarily and never reopened!!!
We weren't informed by anyone, and we had to deal with the consequences. We had a four-year-old daughter who was begging for the water slides; we walked past them every day... How do you explain to your child that you won't be going for the week when you'd talked about it all summer long... and that having a water park was our number one priority?!
The hotel refused to acknowledge the sudden closure of the water park. Emails were exchanged regarding compensation, but they absolved themselves of responsibility by claiming they weren't aware of the impending closure. However, we paid for a service, and the vacation fell far short of our expectations!
It's understandable that they are independent of the park, but they shouldn't inflate the price and services when you don't get the full package. A gesture of goodwill or something similar would have been appropriate. The hotel was advertised with supposedly privileged and free access to the water park, but in the end, you only got the hotel!
So be careful before booking to check if the water park has reopened!

