I migliori ristorantinella città Castelletto stura della Cuneo

05/07/2026: super helpful waiter, and everything very good

18/01/2026: I had a very disappointing experience with Venchi. In December, I placed an online order for a panettone and a box of chocolates as a gift, for a total amount of €64. At the time of purchase, the delivery timeframe was clearly stated as less then 5 days to France. However, once the tracking number was issued (with a delay), the delivery date was suddenly postponed, already contradicting the information provided at checkout. The situation then deteriorated even further. The courier attempted delivery one day earlier than the announced date, at a time when I was not at home. The courier was unable to leave the parcel, nor redirect it to any nearby pickup point — which is completely unacceptable in 2025 for a standard delivery service. The following day, a second delivery attempt was scheduled at a highly inconvenient time, while I was at work. Unsurprisingly, the delivery failed again, and the parcel was sent back to the sender. According to the tracking information, the parcel was successfully returned and received by Venchi. Since then, I have not been contacted at all. No email, no explanation, no apology, no refund proposal. It is a total failure of customer service and post-purchase follow-up! The order was intended as a gift and became completely useless due to poor logistics and a shocking lack of professionalism. For a brand that positions itself as premium, this level of service is frankly unacceptable. Keeping a customer’s money after a failed delivery without any proactive communication is not only disappointing, it is borderline disrespectful. I am still waiting for a refund and for Venchi to take responsibility for this situation. Until then, I cannot recommend ordering online from this brand.

21/12/2025: Passing by today, chocolate is quite expensive. I bought some dark chocolate balls, but I wasn't satisfied with the taste.

11/08/2026: These restaurants should never change, unique atmospheres, simplicity, excellent food.