Scopri il migliore ristorante di cucina pescenella città Porretta terme della Bologna

24/02/2026: The facility was very beautiful. The room, we paid a little more for a superior one, was very nice. Beautiful bathroom, very clean, and a very comfortable bed. The spa was decent; let's say the pool was nice, along with the saunas and relaxation areas—minimum for a super 4-star hotel. My wife and I settled into a couple of loungers. I was just starting to relax and detox from a particularly stressful week when a receptionist arrived. She asked me if my wife's lounger next to me was occupied. I replied yes, and that my wife was three meters ahead of us, taking a dip in the pool. She kindly replied that it wasn't possible to use the loungers with towels or bathrobes. During the tour of the spa, we were only told to hang up our bathrobes. (We did this immediately.) The rule, however, I learned later, is that if you get up, you have to take everything away and hang it up. So if my wife gets up for a dip, she has to hang everything up, and if the spot is taken, she'll go somewhere else (and I'll get a new companion to chat with). I've been to many spas, but I've never seen anything like this. However, I want to give the hotel credit: the rule is there to make it easier for people to find a spot, given that the space is small, or at least not large enough for everyone to fit in during peak times. It's a shame that the rule is poorly written and explained (the feeling, as with us, is that it's not explained at all), with the predictable result that no one respects it. When I got up to take a bath, I took everything away. A guy, as soon as he saw me take my stuff away, came over, took my spot with his towel, and came to bathe with me. I then couldn't find a seat because all the seats were occupied with bathrobes or towels. No one respected the rule or seemed to know about it. Frankly, for a super 4-star hotel, this is a completely senseless management. Moreover, the attendant who spoke to me was clearing all the loungers, including those belonging to people in the sauna or elsewhere. When the occupant returned, someone else, unaware of the procedure, had taken up residence there in the meantime. The attendant only showed up once, long enough to ruin my spa experience. If you have rules, you're either in a position to enforce them effectively, or you forget it. A terrible experience that did everything but relieve stress... quite the opposite. The restaurant was expensive, but I must say the food was good. The prices were moderately high, the celery and chickpea hummus for €20 was unacceptable (I don't think calling it celery tataki changes the issue). The service was poor, with several minor errors and slowness. It was unforgivable that, when I asked for a specific wine, they brought me another one, the same grape variety but a different winery, without saying anything at all. The waiter simply started pouring the wine into my glass. When I reported it, I was told the one I'd chosen was sold out. If we'd been staying at a tavern, it would have been fine. Breakfast, again in keeping with the hotel's ostentatious lineage, was the bare minimum. The staff was very courteous and efficient. Special mention goes to the girl with glasses, the smartest and the only one, or almost, up to the task. The parking garage procedure was absurd. It's fine that you have to stop in one of the busiest parts of town to pick up the remote control from reception for the parking lot, which is 400 meters from the hotel. But having to return it at checkout, drive back to the hotel, find a parking spot in the busy area, get out, etc., is simply not an option. Furthermore, only after some persistence did it emerge that we could leave the remote control in a special mailbox in the garage itself. Hmm... In short, a very nice place. It's a shame about the haphazard management, which often doesn't live up to the star rating and asking price. It would take very little to make a stay pleasant.

23/02/2026: An excellent retreat for a few relaxing days. Beautiful room and well-maintained spa area.