Scopri il migliore ristorante di cucina mediterraneanella città Verceia della Sondrio
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6,9
135 Recensioni |
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La Trela
Verceia
12/11/2025: We visited this restaurant for a family dinner and, unfortunately, it was a very disappointing experience.
Although the evening itself was beautiful, we were seated inside and the atmosphere was lacking - no music for the first hour, which made the space feel a bit flat. Our server was polite but not very attentive or helpful with our group.
The food was the biggest letdown. The fish was fine but unremarkable. Several of us ordered steaks medium, but they all came out closer to rare. One was sent back, but it still returned undercooked. Some guests just ate theirs to avoid making a fuss. The side salads were simply a handful of leaves that looked straight out of a supermarket bag, with no effort in presentation or flavor.
For the price and expectations, we left disappointed.
Added:
I’d like to add that despite the restaurant’s long public apology, there was no real interest in addressing the issue when it actually mattered - during our visit. We sent the food back, asked for our steaks to be cooked longer, and I even spoke directly to our waiter before paying. Yet nothing was done to rectify the situation at the time.
So while the response here sounds apologetic, it feels more like a formality to save face rather than genuine concern.
Real customer care happens in person, not after the fact online.
22/10/2025: Everything was perfect 👌 delicious pizza, friendly staff and a clean and elegant location
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