I migliori ristoranti di cucina italiananella città Montesano sulla marcellana della Salerno

07/05/2025: Experience to forget. Poor hygiene. Spiders on the ceiling. Spa unusable

09/04/2025: Surreal. I would have liked to use my smartbox at this property which seemed to have a very nice spa from the photos but it wasn't possible. Let me start by saying that I wanted to pay for the addition of the overnight stay and dinner because the package only included the spa program which we all know lasts an hour, nothing special, but it was the right opportunity to discover this place. Nothing, on the requested date the spa was not available so I ask (always via e-mail) for other dates but I am ignored. And from here I already think they are rude. To be sure, I call the next day and the receptionist tells me that yes there is availability for that date but coincidentally as soon as I say that I have a smartbox and that I had already asked for info she tells me that reservations are only made via email and that they had had a problem with the reservation system. Then I send the email to be ignored again. At this point I understand that the problem was the smartbox, but I wanted confirmation. I call back the next day, she always remembers me and continues with an absurd excuse that the PC is broken, that she can't see the emails and she won't even let me book by phone because she insists that the PC is broken and she can't see the available dates. At this point the mockery is obvious because which structure has the PC broken for 4 days before Easter when everyone goes on holiday and books the spa? Of course she made absolutely no offer to call me back once the problem was resolved. The same day my boyfriend sends the email, without mentioning the smartbox, which is not only answered immediately, but is also given availability for the whole week. So suddenly the PC is no longer broken. In the meantime I have never received a response. The nice thing about this mockery and waste of time is that it was enough to say in a kind way "we're sorry but at the moment we don't have availability to use the smartbox" and the story would have ended there in an email. That's all. However, I realize that professionalism and seriousness is not a quality that everyone possesses. Luckily I booked at another facility where they were welcoming and kind over the phone and I was able to add an overnight stay in the suite. Too bad, it seemed like a nice place.