I migliori ristoranti di cucina italiananella città Casoria della Napoli

07/07/2025: ⚠️ Very serious experience: We stayed at this property trusting the 4 stars declared and the images on Google and Booking, which turned out to be clearly misleading. The reality is profoundly different from what was advertised: it is an old, neglected property, with rooms that are more reminiscent of a nightclub than a hotel, and a style totally incompatible with the quality and hygiene standards expected for a hospitality facility of this category. At the time of booking, we were told that only a "suite with hot tubs" was available. Later, reading the reviews of other guests, we discovered that this is a systematic practice, used to induce customers to accept non-transparent conditions, thus configuring deceptive commercial conduct. We arrived at the property around midnight, with a newborn in tow. Despite having called the hotel 15 minutes before to confirm our arrival, we were given an attic room with an internal temperature above 45°C. The baby, a few months old, immediately showed clear signs of discomfort and sickness. The room, lacking adequate thermal insulation, was moldy, damp and had seriously poor hygiene conditions. Access was only via very hot stairs, totally unsuitable for those traveling with children or the elderly. The temperature makes climbing up difficult. When we asked for an explanation, the staff stated that - following complaints from other guests who had found the rooms "too cold" - they had chosen not to turn on the air conditioning before the guests' arrival. An unacceptable, illogical and irresponsible justification from a safety and health perspective, especially considering the presence of a newborn. It should be emphasized that the aforementioned gentleman was well accommodated at the reception, in a very cool environment. I showed up with my daughter in my arms in a sea of ​​sweat and visibly tired by the temperature. Only after repeated insistence were we moved to another room, which was still unsuitable: cracks in the walls, a shower in full view in the room, a clogged sink. Conditions that in no way reflect the definition of a “suite” or what was declared at the time of booking. We tried several times to contact the owner, without ever receiving a response. Online reviews have shown that the gentleman present in the facility is used to providing contradictory, evasive or completely false answers, systematically avoiding satisfying the legitimate requests of guests, with conduct bordering on legality. Further aggravating elements: • We were asked for €120 over the phone for the “suite”, the only available room with a hydromassage tub that had given us hope having decided at the last minute to stop, given the tiredness, unable to continue for 4 hours by car. We were not told the price of the second room. • When my friend asked to retrieve some personal items left in the first room, she was initially told that it was not possible because new guests were expected. Shortly after, the staff contradicted themselves, telling her to leave the keys attached to the door, implicitly admitting that no other guests were expected. • When we asked for a room with a balcony (for reasons related to smoking), we were told that there were no alternatives available, only to be transferred to a room with a view. This room, however, was located right next to a recycling company, with strong smog smells and under an overpass, in an area not suitable for families nor compatible with what was promised online. • There was not even a mattress cover. • The swimming pool visible in the advertising photos does not belong to the hotel, but to an adjacent bar, where the atmosphere is made inaccessible and noisy by loud music and chaotic attendance.

10/06/2025: What can I say? The Masaniello hotel is fantastic, the staff is competent and very kind. Having arrived from an unpleasant adventure, we were welcomed super well. I booked a suite. The staff, knowing my misadventure, made me find the room already with the air conditioning on. The room was perfect, spacious, clean and the bed was very comfortable. I highly recommend it. We will definitely be back.