I migliori ristoranti di cucina italiananella città Sessa aurunca della Caserta

03/11/2025: Coming is always a pleasure, you feel like you're at home!

01/11/2025: Excellent lunch, beautiful location, efficient service

15/11/2025: The sandwiches are very good, with quality ingredients and excellent preparation. There's room for improvement in the service, focusing on the customer's needs, who, as the old saying goes, "are always right."

02/11/2025: I was deeply disappointed with this place. The lack of courtesy and customer service was evident from the very beginning, starting with the confusion between the paper menu and the one displayed via QR code: ingredients listed on the sandwiches were actually missing, creating poor service and disorganization. The most unpleasant moment was when I asked for a sandwich without BBQ sauce, clearly specifying that I didn't like it. The sandwich arrived covered in sauce. When I pointed out the mistake to the waitress, she tried to deny it, claiming there was no sauce when in fact it was clearly visible. The owner then intervened arrogantly, attempting to justify the mistake by saying that the main ingredient was "cooked in a sauce" that could have "colored" the sandwich. In reality, it was clear that the BBQ sauce they had asked not to add had been added. Only later did they realize they had mixed up the sandwiches, but despite this, there was no apology or correction. The sandwich was inedible, and the overall experience was terrible. Honestly, I think Cannavacciuolo should seriously work on this place, because it's not up to par. I wouldn't recommend it to anyone. Update after the owner's response Thank you for your response, but I must point out that what you said doesn't reflect what actually happened. First of all, calling my "argumentative and hostile attitude" is a way of diverting attention from the real problem: the lack of listening and respect toward the customer, which was evident from the moment I reported the error on the sandwich. I wasn't the one who refused to discuss the issue; on the contrary, I simply pointed out that BBQ sauce, which I explicitly excluded, was on the plate. The initial reaction I received was a denial of the evidence, not a request for clarification. Subsequently, the excuse—that the sandwich was merely "stained" by cooking sauce—proved false, as was later admitted when the sandwich swap was acknowledged. So it wasn't just a "distorted interpretation" on my part, but a concrete fact. Regarding the alleged "substitution proposal," which I allegedly refused, I'd like to clarify an omitted detail: the plate was literally slammed onto the table, without any kindness or apology. If this is what you consider "professionalism," then we understand we have different ideas about how to treat a customer. I've never shown disrespect to anyone in the dining room, but I don't accept that the lack of listening, denial of error, and arrogant tone be passed on to someone who simply reported a poor service. A negative review can be annoying, but that doesn't automatically make it "fabricated" or in bad faith: it's the account of a real experience. I reiterate what I've already said: the service I received was subpar, neither in terms of the welcome nor the error handling. And yes, I wouldn't recommend this place, not out of prejudice, but based on what I actually experienced.