Scopri il migliore ristorante di cucina fusionnella città Lana della Bolzano/bozen
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8,5
163 Recensioni |
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Restaurant G.
Lana
28/08/2025: We were looking forward to a lovely evening with delicious pizza and a great atmosphere at the Gutshof – unfortunately, it turned into a huge disappointment. Despite a reservation for table 24, we were seated at table 31 without any explanation – outside, at the edge, without umbrella protection. When it started to rain during our meal, we were the only guests who got wet and had to ask for a dry seat.
The new seat was inside, in the corner, facing a black wall – the only uncovered table in the entire restaurant. Although there were still covered tables available outside and no guests inside, we were deliberately seated there. The feeling of being second-class guests was unfortunately confirmed.
Our politely expressed dissatisfaction was neither taken seriously nor dealt with constructively. Instead, we received a lecture from the manager about why we had to accept this seat. An offer of coffee as an apology couldn't salvage the experience. In the end, we were even given a waiver of the bill – not as a gesture of goodwill, but because they supposedly "had never dealt with guests like us before."
Respectful treatment of justified criticism and a commitment to the well-being of all guests should be a given. Unfortunately, we didn't experience that here. We won't be coming back.
27/08/2025: A wonderful spot
With a fantastic view
We had a wonderful time there as a family and enjoyed a delicious dinner
Highly recommended 👌👌
The price/performance ratio was excellent
Our dog even received a bowl of water 👌
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