Scopri il migliore ristorante di cucina fusionnella città Lana della Bolzano/bozen
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8,6
188 Recensioni |
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Restaurant G.
Lana
27/10/2025: Yesterday, we stopped by Gutshof Lana directly after a hike and were dressed appropriately casually—in jeans and a sporty sweater—but were still greeted warmly.
We ordered pizza.
When the pizza arrived, the waitress apologized for the unattractive shape of my boyfriend's pizza. But that wasn't the problem for us. It wasn't the shape that bothered us; the pizza was unfortunately a bit charred and at least a quarter smaller than my pizza. You can't serve that kind of pizza in a restaurant. We pointed this out, and the pizza was taken back. After 15 minutes, my boyfriend received a new pizza.
At good restaurants, we're used to at least a free drink as an apology or a dessert afterward. This wasn't the case at our table.
When the waitress asked if everything was delicious, we confirmed it, but pointed out that it was a shame we couldn't eat together. She then replied, "Yes, that's always a shame!" We wonder if this happens often in this restaurant?
The pizza tasted decent, but not exceptional.
At the parallel table, almost at the same time, a completely different approach was taken. Here, the waiter took more time from the beginning, and the incorrect pizza was brought back from the kitchen "as a gift." The person who had to wait longer for their pizza also received a small gift upfront so they could eat with their friends. We wonder why there was apparently a double standard here.
Was it because our attire was inappropriate for the restaurant?
The head waiter, who acted so friendly at the neighboring table, also served us and noticed the faux pas. Why didn't he intervene?
Perhaps we should have pointed out to the waitress that the situation was handled more elegantly at the neighboring table. So, although we were full, we returned to our hotel somewhat disappointed as "second-class citizens."
We hope that other guests will be spared such an experience in the future.
24/10/2025: Excellent service, very friendly and accommodating! The ambiance is stylish and cozy, and the location is top-notch. We had pizzas, both of which were really delicious. Especially recommended if you still have room in your stomach: the lemon sorbet and the chocolate mousse. First-class and, for us, a perfect end to dinner.
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