Scopri il migliore ristorante di cucina altre cucine internazionalenella città Presezzo della Bergamo

26/08/2024: Very particular hotel, with works of art scattered around the reception, hall, restaurant and outdoor spaces (absolutely unsuitable for children, each piece is worth at least €500 and if by chance something collides, if you are lucky enough not to get hurt, VE THEY MAKE YOU PAY FOR IT!!!) so if you want to go to Leolandia avoid this hotel!! this is the case of my husband who, in order not to collide with people standing at the reception while he was loading his luggage, grazed a very light and unsafe cardboard pedestal, but certainly of artistic effect, with a bottle of prosecco worth €45 placed on it, which is when it fell, it didn't break but the cap cracked slightly, letting out some gas... well, instead of taking the opportunity to serve it as a welcome when the next guests arrived, we were made to pay for it... it's useless to declare the false saying that there was no good faith on our part and that it was dropped and left on the ground on purpose pretending nothing had happened, we were all there and the lady at the reception immediately did her best to pick it up to ascertain the damage immediately as we were with our luggage in our hands... we asked several times to speak on the phone to the manager who however only gave instructions to the receptionists to make us pay and give us the bottle that we were forced to pay for and buy, then say that the bottle is there packaged and delivered to be tasted later seems like a joke to me... no drama was made as your employees probably reported to you, or as perhaps it is more convenient to say to justify such a fool... it's a shame that the director wasn't present to ascertain the situation... let's not ignore the video that my husband had to take of the unsafe pedestal because his employee kept saying that the bottle was safe while the base on which it rested continued to swing just by touching it... and let's not ignore the issue either "quiet of the other guests who we would have harmed" by making our more than necessary complaints, also because the guests waiting at the reception were there to complain in turn... let's say that there are several things wrong with this hotel... in addition to this strategy commercial although questionable, I would like to remind you to be very careful about all the extras if you book directly at the facility, it is true that they are written in the hotel regulations, but it is quite unusual to find 4 star hotels that do not include breakfast in the price... in fact breakfast it is extra (€15 per person for adults and €7 per child, for 2 breakfasts for 2 adults plus a 3 year old child we paid €74 in addition to the overnight stay) it is not the sunbeds that cost €10 per sunbed per day, but just entering the pool will cost you that amount because we didn't use them (except to have an aperitif for 6 people but that wasn't enough) we were also charged for those.... Furthermore, small children cannot enter the pool if they do not have a pool diaper, a question of hygiene and respect for others, I was told, but hair in other people's mouths without swimming caps is fine... I was wrong not to read the many negative reviews that underline how hospitality, cleanliness, courtesy and correctness are not your strong point... we agree on one thing, our needs, accustomed to much higher standards, are not in line with yours mediocre hotel...a real disappointment in all respects...not recommended

25/08/2024: I rarely post negative reviews, but in this case I can't refrain. The commercial expedients of these gentlemen, to profit at the expense of customers, are truly low level. It is not a hotel but a museum with works of art scattered in every corner, even where they should not be, dangerous and easily destructible... Place totally unsuitable for children, rooms exclusively carpeted and also dirty.