Scopri il migliore ristorante di cucina altre cucine internazionalenella città Presezzo della Bergamo

12/05/2026: A 4-star hotel that hosts an event late into the night without informing guests upon check-in already demonstrates a profound lack of the fundamental characteristic of the hotel industry: respect for the guest. Being deprived of sleep by blasting music late into the night, rooms on the first floor that aren't even soundproofed and don't even have quality windows and double-glazed windows, is deplorable. It's a pure feeling of helplessness in submitting to a condition imposed by the hotel that should instead safeguard the guest's stay. In this case, only one thing matters: how the hotel manager intervenes to regain even a modicum of trust from the guest. This, too, is disappointing. Added to this is the inability to contain the size of the party: the event room's French windows were wide open, guests spilled out into the courtyard to chat until the early hours, bass drums rattling the windows. Furthermore, they were deprived of any opportunity to order a drink during aperitif time because the bar service was suspended due to staff busy setting up a private event. A 4-star hotel… Rooms with dated, dark, and stained carpeting. Damaged furniture. Marked walls. When something goes wrong, I prefer to share the negatives in person and with management: it's a time investment and a chance to make amends. But in this specific case, there was no sign of regret, other than a dutiful verbal apology. This property has beautiful and original common areas, with tremendous potential, but it's poorly managed. For the future: adding a kind word at checkout, a further apology, and perhaps offering a bottle of water for the return journey could have been a much-appreciated gesture of solidarity. When you make a mistake, so badly, you need to have developed the ability to intervene professionally, and after the inconvenience caused, you failed to demonstrate any sign of empathy.

12/05/2026: A small, well-kept and clean boutique hotel where the food is divine.