Villa Elvira In Pozzuoli

During my birthday party organized in this venue I found myself having to deal with a series of disservices and rude behavior that ruined the experience of my celebration. In particular, I witnessed with great disappointment the fact that the chef's entrée service accompanied by sparkling wine was not served at all and we proceeded directly with the appetizer. Furthermore, during the moment of blowing out the candles, no toast was served and in the meantime the waiters even took the decorative flowers from my party table to use them as decoration for the celebration at the next table, without asking my permission. This gesture, in addition to being unacceptable, denoted a total lack of respect for the occasion and for the attention that I would have expected and the moment, which should have been special and symbolic, was instead completely overlooked, contributing to ruining the atmosphere. When I asked for explanations at the end of the evening and also during it, the waiters reacted in a completely inappropriate manner, pretending not to understand my request and showing evident indifference or indifference. The staff therefore proved to be rude and uncooperative, accentuating the feeling of bad service and lack of professionalism, but also the owner, following my request for explanations and, despite the admission of the facts, did not do anything to ensure that this disservice was compensated in some way (indeed, he invited me to return!). In short, a missed course (entree with sparkling wine), the "borrowed" flowers, the missing toast and total indifference. In light of these episodes I feel obliged to strongly advise against this restaurant to anyone who wishes to spend a special moment in an environment that respects and enhances the hospitality of its customers. Catering also means (and above all) welcoming, not just "selling food".

Courteous and helpful staff also available upon request for extras from the established menu, interesting locations as it is located on archaeological excavations and provided with a guide who explains the history of the necropolis in detail...personally, I really liked it, I would gladly go back

Stunning location. Excellent food with creative dishes. Excellent prices. . Fresh and excellent quality fish

Fascinating, enchanting. Wonderful place and delicious food.

Terrible evening, we had to send the pasta omelettes we ordered back twice, the first because one was only half and the second time because they were frozen inside. The pizzas were served to us two hours after we sat at the table

Very beautiful location Good food I highly recommend it

Abbiamo trascorso il battesimo della bambina in questa meravigliosa location, accolti da personale competente gentile e disponibilissimo. Tutto ciò che abbiamo provato a tavola è stato assolutamente eccezionale. Tutto ciò ha contribuito a rendere un giorno così importante altrettanto indimenticabile. Grazie e naturalmente consigliatissimo.

Very nice location we booked good quality pizza

Ristorante unico, spettacolare ed eccezionale. Location storica favolosa e direi impareggiabile a livello mondiale. X quanto riguarda l'aspetto gastronomico un eccellenza locale da far pubblicizzare nel sud Italia...ideale x coppie e comitive...garantisco

Truly unique location, entirely developed on an ancient early Christian necropolis, excellent food between tradition and innovation without excess. Attentive and kind staff. Excellent experience, recommended!