12/05/2026: Such a great location and rooms are great.
09/05/2026: My 2 friends and I went on a girl strip to Italy, which was planned by a travel agent. We had requested a LUXURY trip, and asked for an excellent and comfortable hotel in Rome. We wanted to be well taken care of, and were paying for this experience. The agent picked Eitch Borromini.
When looking at the photos, we were pleasantly surprised. However, the reality did not match what we saw online.
The one and possibly the only thing we appreciated was the location. The hotel was in Piazza Navona, and walkable to many of Rome’s fantastic attractions.
We did not get to have the breakfast, but the boxed breakfast provided to us could have been a lot better. We were given crackers, jam, Nutella, and a packaged croissant. I’ve had the privilege of being at several high end hotels and asking for boxed breakfasts in various countries (including our phenomenal accommodation in Tuscany), and they were all far more nutritious, fresh, and enjoyable.
However, I cannot speak to what breakfast at the hotel would have been like.
Our biggest gripe was the room. The room was not very clean, it appeared dates, and unkempt. There was a lot of dirt and dust on the floor, and there was a bug problem. We killed some in the shower, and there were flies around the room as well. We were supposed to be in a luxury suite, and there was really nothing luxury regarding it. We didn’t even have any proper windows to look out of, and the iron didn’t work. Perhaps we were supremely unlucky with the room.
While I understand Eitch Borromini is an old palace and has character and charm, the issues we encountered were not secondary to it being an old palace.
Also, an odd thing, but in the room with the shower (the toilet/sink and shower were in different rooms), there was a locked glass door and a dark staircase that could be seen. It was quite disconcerting and as a trio of three women, we didn’t feel very comfortable. I know I would not want to stay in that room alone.
Finally, the hospitality wasn’t great either. We requested some water in the evening, as they provide a complementary bottle, and were told to drink the ones in the mini fridge…which they would then charge us for. When we asked for help with luggage in the morning of our departure, they told us to bring it to the elevator first (which wasn’t that close to our room). For a hotel that claims it’s a 5-star luxury hotel, there was nothing 5-star or luxury about it, and we should not have paid the price it was for staying here. I will be coming back to Rome, and I would not be picking this hotel again.
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