Ristorante San Carlo In Cortemilia

20/10/2025: i recently stayed at the Castello for two nights and the Hotel emailed me to ask how my stay was. I responded by email, but sadly never heard back. I was in two minds about posting but as I never heard back please see below my view. I think that the hotel needs investment if seeking luxury and guests to want to come to the hotel for more than one night !! There needs to be a slight adjustment in the Hotel attitude which starts with the main gate signs that say no arrival before 2 pm, no outside visitors and then you also find that you can’t use the pool after 2 pm on departure day without being charged extra. In addition the Hotel has such a beautiful garden area, it’s a shame they don’t bother putting any cushions out and making it look nice other than leaving undressed tables and ones immagination as to how nice it could be. The hotel needs to create a more welcoming atmosphere with a lunch menu and dinner menu. Seems particularly weird that people will drive up to 30 minutes to other restaurants, but no one seems to want to drive to your hotel for lunch or dinner. You need to ask yourself why...... The pool chairs are particularly uncomfortable and should have cushions and they should be placed out every day automaticaly. In the bedroom it’s a shame you have to ask for a mattress topper and decent feather pillows in order to have a comfortable nights sleep. The bathrooms, particular the showers need a little bit of an upgrade. At least there is plenty of hot water..... No idea if the air-conditioning works but if it doesn’t then that would make a disastrous night sleep in your hotel. Luckily we were able to sleep with the windows open this trip. The furniture in your reception area is so large that basically makes it almost impossible to sit round without having to put one’s feet on top of the coffee table ! When sitting here people dont want to stare into the kitchen so door should be kept closed. It’s a great shame, but with 10% more effort maybe it could be 50% better. I would not rush back nor recommend to others based on my experiance. Next time would do more research as there has to be better as a very pretty area of Italy In the meantime we did have a lovely time touring the Barolo villages, tasting wine and eating in other restaurants.