Ristorante Osto Bruma In Carmagnola

10/08/2026: I'll start by saying this isn't my first time here. The pizzas are truly delicious and imaginative, with a vast array of options, and incredibly tempting ingredients and combinations. I recommend this place as I always have, but this time I wanted to offer some constructive criticism. "Unfortunately," on a table of 6, two pizzas were burned on the bottom, more than halfway down. Honestly, it can happen, and I don't even want to dwell on it, but the problem was the waiter, who, in my opinion, was completely indifferent. While I was showing him the leftover burnt pizza (completely black), he stared straight ahead, with a blank stare, without even half glancing at the pizza, and repeating that he was "very sorry," he sounded like an apathetic robot. On top of this, even when he came to take our order, he didn't even crack a smile, and his tone of voice was so low that he couldn't hear what he was saying, and so dull that he sounded like he'd been through a bereavement. I'm the first person who works in customer service, and even though I'm a few years younger than the waiter, I've never allowed myself to bring "personal problems" into the workplace that would affect the customer. Either you like the job or you change jobs; unfortunately, there are too many people who work just for a paycheck. Let's say something really happened and the employee wasn't at his best, but in front of the customer you make an effort to be enthusiastic, then go back and cry. Or if you really can't handle it, stay home; no one is forcing you to work; you're on sick leave for depression. And let's say the waiters are cheerful; they are the image of your restaurant. Imagine yourself in my situation: would you go back to him? I'm not; I'm a cheerful person, and when I go to a restaurant, I like to be welcomed. The other waitress had nothing to complain about; she greeted us with a smile and kindness both when we entered and when we left. I hope this is truly seen as a constructive review, because that's the intent. Thank you for your attention.

07/08/2026: Delicious! Thank you and see you soon!