Ristorante Hotel Villa Madonna In Castelrotto

25/04/2025: Unique location and very stylish outdoor area. In the castle itself, less would sometimes be more, and the rooms and public areas are somewhat dated and cluttered with objects in various styles. However, the hotel is very clean and the rooms are in good condition. The only thing that somewhat detracts from the quality of the stay is the service. Be it the receptionist who stays behind her desk at check-in and asks from a distance what you want, or the service at breakfast. At breakfast, it sometimes happens that there are no rolls left for half an hour, or that the first items are missing an hour before breakfast is over and are not replaced. For example, the salmon was replaced with pineapple pieces. That's a shame for a hotel in this category. The wellness area is absolutely fine, and the garden and the proximity to the vineyards are particularly beautiful. So, it's definitely recommended, with clear reservations regarding the quality of service and the owner's style.

22/04/2025: We stayed for two nights with the family (2 adults and 2 children aged 14 and 15) at the beginning of April. We booked through booking.com. With a hotel with 4 stars superior you have certain expectations. While you might have lower expectations for a small B&B, the criteria are of course much higher for a hotel category like this. Location: Fantastic location with a magnificent view of the mountains and Bolzano. If you're expecting a picture-perfect view, you've come to the right place. It is also recommended that you arrive by car. The hotel is somewhat remote above a small village. If you want to go to Bolzano or somewhere else, it's not that easy using public transport. Reception: very friendly reception but with a slightly long waiting time at check-in. Overall, there is nothing to criticize, but also nothing to praise effusively. It was just a check-in. What I was missing: someone to bring our suitcases to the room. We had to drag our suitcases relatively far to the room in the residence itself. Room: I can only rate the room in the residence with a view of the mountain. Both of our rooms were very old and in need of renovation. Our room door closed very poorly. The fittings in the bathroom were very worn and the shower mixer tap only worked to a limited extent. The bathroom door also had water damage at the bottom. At least the very good mattress was praiseworthy. There was also a corresponding terrace for both rooms. But you had to share this with the neighboring room. Suddenly in the morning a man from the next room was on my wife's terrace feeding his dog. Oh well. On the booking.com booking page it was also described that there was a coffee machine and chocolate. Unfortunately that wasn't available. The minibar was also empty and it was an old small refrigerator in the closet that hummed relatively loudly at night. The room was relatively cheap on booking.com. You get what you pay. Of course I had this saying in the back of my mind. But the pictures and the description simply didn't match. If you offer this type of room, you should also provide an honest description so that you are not disappointed. In summary, the two rooms were dark, musty and in need of renovation. The view was of a large mountain of earth. Pool: The view from the infinity pool was fantastic. A beautiful pool, very well maintained area with nice sun loungers. On the homepage, the pool is advertised as being supported by a solar thermal system, so that there is a pleasant bathing temperature. Of course it was only April 12th, but the pool was freezing. And when I mean ice cold, then it really was ice cold and it was mountain stream temperature. I guess 12 to 13 degrees. Beautiful weather on that day and before and the support of solar thermal energy would have been entirely possible. Here again, the description on the homepage does not correspond to reality. The indoor pool is also advertised as having a temperature of 30°. Here too the reality was different. Not 30 degrees. Breakfast: The breakfast buffet opens at 7:30 a.m. We always go for breakfast very early because we always get up early. We were in the breakfast room at 7:35am. The breakfast buffet was not yet fully set up at that time and the service staff were still busy bringing things from the kitchen. That's why we weren't able to order a coffee straight away. I then got up and looked for a waitress to take the coffee order. Here again, with 4 stars superior, I expect a certain perfection. The buffet was great. Everything you would expect. Fresh egg dishes made to order and good coffee made to order. Conclusion: Unique location with lots of space. The ravages of time in some rooms. Some service could be improved.