Quite a unique experience, we chose it together with my children for Easter lunch, arriving, as booked, at 1.00 pm, after some welcome croutons and drinks, wine and water, we saw the tables around us filling up with dishes , people coming and going, but not even ordering at our table... after about 1 hour the waiter finally comes, very kind, and lets us order, it was 2.00 pm well...... and while the neighboring tables they continued to empty our order nothing.......at 3.15pm we decide to leave, we arrive at the cash register to pay for the drinks consumed where Mr. Massimo, the owner, visibly embarrassed, apologizing a lot, asks us to give him another 5 minutes . We decide to stay also because at that time we would have had difficulty finding a valid alternative. Finally after a few minutes the dishes begin to arrive......everything is going well, during lunch Massimo tells us what had happened, an incredible series of negative combinations that had generated our problem. We completed lunch with satisfaction and arrived at the time to ask for the bill.....surprise, Massimo refused to GET PAID, he was very sorry for what had happened and wanted to offer us everything, there were 5 of us, despite our resistance, the work even if sometimes not 100x100 should be recognized, he nothing, today you were our guests. Incredible, a customer who disputes the bill in reverse...... Finally, after a few minutes of this incredible ballet, the wife intervenes, taking the situation in hand, decrees that we pay only €50.00 and in the end with quite a bit embarrassment on our part too, we pay, we wish each other well and say goodbye......
A situation never seen before, Massimo behaved with professionalism and foresight, sacrificing almost everything he would have earned but earning our satisfaction which is a precious asset for those who do this job. Thanks Massimo, we will be back...
domenico valvo
.
04 Aprile 2024
10,0
Recommended by friends, we went to this restaurant several times already when they were located in Pian di Poma, always enjoying it. Then the pandemic. We have now returned to visit them in the new location a couple of times, and they never disappoint. The owner is kind and warm, the guy in the room has an excellent bearing and is very attentive to customers. The courses are simple but substantial as well as being plentiful. The spaghetti with seafood is a blast, but yesterday's carbonara was also a bomb. Generous and not too greasy fried fish, the homemade desserts are excellent. What can I say if you are looking for a nice place but at the same time not pretentious of being a starred one, to eat well and abundantly at an excellent price you are on the safe side. I recommend you take it as a reference for your dinners.
Alessio Barile
.
15 Febbraio 2024
10,0