The hotel appears a little neglected in certain details. As soon as you enter, you get a different impression... the staff is very friendly, the rooms clean, although they could use some updating.
The restaurant is very beautiful and well-kept, the staff is friendly, and the food is divine.
Another truly beautiful and welcoming area is the breakfast room, whose atmosphere makes you feel at home. The breakfast is excellent.
A 20-minute walk takes you to the beautiful center of Bassano...
Recommended!!!
Arianna Gavioli
.
16 Novembre 2025
8,0
I rarely give 5 stars, but this hotel is truly worthy of them. Nice hotel, nice rooms, quiet, clean, professional and courteous staff, excellent breakfast, free parking, great location. It was a great idea to put free water dispensers in the hallways. You deserve an extra star.
Well done. I hope to return soon. Keep up the good work.
Paola Consadori
.
02 Novembre 2025
10,0
The hotel's structure and location are great. The hosts at the reception during check-in and the night shift were super polite — really appreciated that. However, the owner was a bit too strict.
I'm an artist, and I always need a little flexibility with check-out times. I asked her, “What's the latest regular check-out time?” She said 10:30 a.m. I smiled and asked, “Would it be possible to make it 11?” She replied, without a smile, “Yes, but you need to pay 20 euros.”
That was honestly the first time in my life I've been charged just for an extra 30 minutes. Also, it would be great if there were at least some complimentary water in the room. 🙏🏾
Update: I reply to the hotel :) it's needed!!
Good morning,
Unfortunately, your response demonstrates not so much a difficulty in accepting constructive criticism, but rather a desire to point out rather than listen. Keep emphasizing the word "artist": I mentioned it not to ask for different treatment, but simply to make it clear that I played until late morning, always politely and with a smile. My request for confirmation lasted a minute, not thirty.
If the goal is to be "eco-friendly," then it would have been helpful to specify that there are water dispensers throughout the facility: that's hospitality. Or perhaps you're only used to guests with a lot of free time or tourists who enjoy hiking and can explore everything at their leisure.
I kindly invite you to check out the smell coming from the bathroom: there's obviously something wrong with the plumbing.
Regarding the gym, let me point out that a bicycle, a mat, and a wall with two cables do not constitute a "gym": perhaps it would be more honest to remove this wording from the description out of respect for the guests.
Finally, regarding your barber metaphor: sure, I pay him for my beard, but if I ask him to trim my eyebrows, he certainly doesn't charge extra.
In the hotels I've stayed at before, I've been granted a 30-minute check-out grace period, always with a smile. Do you know why? Because they know what it means to truly welcome and build relationships.
Anyway, I wish you good luck.
P.S. Do you see the tone in your response? It's exactly what a customer never wants to read.
Idriss D Official
.
20 Ottobre 2025
6,0
It was a very pleasant experience. The welcome was warm and the restaurant exceeded our expectations!
Maria Teresa Molino
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11 Ottobre 2025
10,0
This was my first time at this property; I immediately received a wonderful welcome, including a very quick resolution to a logistical issue I had caused. No hesitation, just an overwhelming amount of courtesy. Quiet, clean, and tidy, with spacious, welcoming rooms. Just a stone's throw from Bassano del Grappa, nestled in the quiet of the Venetian Prealps. A simple breakfast with quality local products. You'll feel pampered... especially if you use the spa, which, while not huge, has everything you need to refresh and relax: sauna, Turkish bath, ice shower, sensory shower with Alpine flowers and herbs, whirlpool... and Prosecco, a great relaxing touch! We'll definitely be back, as it's worth it, especially considering the excellent Sant'Eusebio restaurant. Thanks to the owner, Roberto, and the entire staff.
Paolo Grigoletto
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01 Ottobre 2025
10,0
Excellent pizza, elegant and well-kept environment.
Simona Carnevali
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19 Settembre 2025
10,0
Great place to stay if you are on cycling holiday. Very nice staff
Frank Nielsen
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14 Settembre 2025
10,0
The management is wonderful. The restaurant is spectacular. Excellent location with parking and a mountain view, and a ten-minute walk from the center of Bassano, along a riverside walk through the woods. Clean and tidy rooms. Maybe it just needs a few floors freshened up, but...highly recommended.
daniele faoro
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06 Settembre 2025
10,0
Decent hotel. Very friendly staff. Popular with cyclists. The rooms are very large. There's plenty of closet space for clothes. The restaurant is one of my favorites. The food is excellent. Breakfast is also good. I recommend it.
Roberto Boroni
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29 Agosto 2025
8,0
Very comfortable hotel and excellent restaurant.
Valentin Kravchenko
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28 Agosto 2025
10,0