Great location and a stunning hotel. You can see the Ponte Vecchio bridge from the rooms. We stayed here for 2 nights in 2018 and cannot wait to go back. Staffs were attentive and warm. Food was the best. One of the best 5* breakfast we had in Italy.
Paulomi Debnath
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19 Marzo 2025
I have had the pleasure of staying at The Westin Excelsior, Florence, and I must say, it was an unforgettable experience. From the moment I stepped into the grand lobby, I knew I was in for a treat.
*Location*: The hotel's location is unbeatable - situated on the banks of the Arno River, with breathtaking views of the Ponte Vecchio and the Duomo. The hotel is also within walking distance to many of Florence's iconic landmarks, making it the perfect base for exploring this beautiful city.
*Rooms*: My room was spacious, elegantly decorated, and equipped with all the modern amenities one could ask for. The bed was incredibly comfortable, and the marble bathroom was a luxurious oasis. The room's highlight, however, was the stunning view of the Arno River and the city skyline.
*Service*: The service at The Westin Excelsior, Florence, was top-notch. From the friendly and welcoming front desk staff to the attentive and knowledgeable concierge team, everyone went above and beyond to ensure my stay was nothing short of exceptional.
*Amenities*: The hotel's amenities were impressive, to say the least. The rooftop pool and bar offered breathtaking views of the city, while the fitness center and spa provided the perfect opportunity to relax and rejuvenate.
*Dining*: The hotel's restaurant, Signorvino, served up delicious Tuscan cuisine, while the rooftop bar offered an extensive selection of cocktails and wines.
*Overall*: My stay at The Westin Excelsior, Florence, was truly unforgettable. The hotel's stunning location, luxurious rooms, and exceptional service make it the perfect choice for anyone looking to experience the best of Florence in style.
*Recommendation*: If you're looking for a luxurious and unforgettable stay in Florence, look no further than The Westin Excelsior, Florence. Be sure to request a room with a view, and don't miss out on the hotel's rooftop pool and bar.
*Rating Breakdown*:
- Location: 5/5
- Rooms: 5/5
- Service: 5/5
- Amenities: 5/5
- Dining: 4.5/5
- Overall: 5/5
Makeup Ls
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06 Marzo 2025
We had a wonderful stay at this hotel. It had an immaculate design and attention to detail throughout the property. The lobby and hallways were beautifully designed, creating a warm and luxurious atmosphere. Our room was spacious and just as beautifully decorated, with a small balcony overlooking the river with an awesome view.
The service was great. We requested an item for our room, and it was delivered very quickly. Everyone we encountered was extremely polite, professional, and eager to help.
The breakfast buffet was very nice including made-to-order omelets and eggs prepared to your liking.
If we return to Florence, we would absolutely stay here again!
Jason Winston
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01 Gennaio 2025
Great fun and great Director! THANKS GUYS!
Heiko Trinci
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08 Dicembre 2024
From checkin to checkout, excellent service. Quiet and peaceful. Historically elegant interior with superbly appointed rooms. Thoroughly enjoyed our stay.
Robert Sawyer
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02 Dicembre 2024
Loved everything about our stay here. Petra was extremely welcoming on our arrival. The rooms are nice and comfortable—we had a wonderful upgrade with a view of the Duomo. All the staff are friendly. Location is great, about 10 min walk to the attractions, also easy walk across to Oltrano for dinner, and the walk from the train station was easy even with luggage. Highly recommend booking here especially if you’re a Bonvoy member.
zhi-long Chen
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01 Dicembre 2024
I really had a wonderful experience in this beautiful hotel, it has a vibe of a castle, with its wonderful staff, everyone there is welcoming, Friendly and helpful.
The breakfast was nice, and the poached eggs made be the chef is delicious.
Every single detail in this hotel is eye-catching.
The only thing I didn't like is that we didn't find a room with a view on the river, it was fully booked 🥲
I would definitely come back to this hotel on my next trip to Florence 🤍 🇮🇹
Anwaar
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01 Dicembre 2024
Wonderful hotel, great location and amazing staff. Highly recommended.
Jason Hayman
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29 Novembre 2024
I come to Florence every year for a corporate event and every year I stay in a different hotel, always 5 stars.
I really liked the location of the hotel, convenient to everything on foot but outside the center. The wow effect at the entrance is there, especially now with the Christmas decorations. The room was large and welcoming and overlooked the Arno giving a beautiful view. Comfortable bed but pillows that I found uncomfortable (absolutely personal opinion).
And now the sore points: I didn't find much feedback from the staff in providing alternative solutions: after asking several times for a low cushion, I received a 10cm brick that was a bit hard....
The hotel bathroom has dated and worn taps, and I always find the shower curtain in the bathtub very uncomfortable and unhygienic.
Barbara Guizzardi
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25 Novembre 2024
Have coffee on its terrace at street level, the best thing is its attic but it was closed for renovations, you can't miss it. Great service and very attentive.