22/06/2025: A Beautiful Hotel with Some Disappointments
The hotel itself is undeniably beautiful, with charming architecture and a tranquil setting. However, we left feeling somewhat disappointed due to several issues that affected our stay.
We specifically chose this hotel for its stunning swimming pool, only to be told on arrival Friday evening that it would be closed for a wedding the next day. While we understood the need to accommodate private events, it would have been appreciated—and more professional—if the hotel had contacted us in advance to inform us of this closure. Especially as we had phoned the hotel earlier that same day to let them know we would be arriving late due to car trouble—this could have been a perfect opportunity to let us know about the pool situation.
On Saturday morning, we noticed some guests by the pool and decided to check with reception again. This time, we were told we could stay until 11:30am, which we did. In the end, the wedding didn’t start until much later, and we felt disappointed that our access was unnecessarily cut short.
On Sunday, after checking out, we asked if we could spend a bit more time by the pool. Despite the area being empty (it was a grey day), we were told it was reserved for guests checking in later—though check-in wasn’t until the afternoon. We suspect it was again reserved for the wedding party.
Given that the pool is a key selling point for the hotel, it would be advisable for them to notify guests in advance if access will be restricted during their stay. The receptionist even mentioned that this has been a recurring issue over the past 20 years and suggested that guests should call to check beforehand. While we understand the challenges of hosting events, we believe it’s the hotel’s responsibility to proactively inform guests if amenities are not going to be available as advertised.
That said, the hotel did make some effort to address our concerns. When we requested a complimentary breakfast one morning due to the pool situation, they kindly agreed—and the breakfast was good.
The building itself is charming, though our air conditioning malfunctioned the first night and began leaking, but it was repaired promptly the next day. Unfortunately, on the second night, the unit emitted a persistent ringing noise, which made sleeping difficult.
On a more positive note, the hotel restaurant was a highlight—delicious, high-quality food served in a gorgeous setting. The staff were friendly and attentive despite being busy, and we thoroughly enjoyed our meal there.
Overall, while there were several positive aspects to our stay, we feel the experience could have been significantly improved with clearer communication and more consideration for non-event guests.
16/06/2025: Amazing discovery not far from the stress of the Capital. We attended an event: everything was excellent from the service to the quality. I will definitely go back to discover more.
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