Luppolo & Grano In Firenze

16/05/2026: We had a delicious dinner at the restaurant tonight, service was also very good, nevertheless, shift's responsible : Alex, claimed that the discount we had is not valid as he doesnt see in his screen so he disregarded that. To add more details, despite seeing in the mail confirmation that the discount is mentioned and should be valid, he first attempted to translate only the part which claims "no discount" without mentioning ".. for fixed menu" which anyhow wasn't what we ordered. Later, when i showed him the reference to the discount, he STOPPED "listening" at all and rudely continued speaking non-stop. I believe you need to choose your staff carefully avoiding giving the responsibility of customer interaction to someone lacking soft skills.

16/05/2026: Amazing Florentine steak, one of the best I've had in Florence! The restaurant has several locations around the city, so be careful where you book. Despite having a reservation, we had to wait a bit for a table, but they kindly offered us white wine while we waited. The meat was truly excellent, and the desserts were generously portioned. The staff were attentive and knowledgeable. The prices were fair, if a little high. Highly recommended!