Les Braises In Palermo

24/05/2026: Good pizza and reasonable prices

23/05/2026: A truly disappointing experience. We ordered two family-size pizzas for takeout/delivery, clearly specifying on the receipt that one of the two had to be a white parmigiana due to a tomato intolerance. I also have a photo of the receipt that I'll post in the review, where this request is clearly stated. The pizzas arrived, and instead of the white parmigiana, they delivered a regular one with tomato sauce. At that point, we called the pizzeria and were told they would remake the correct pizza... but only return the incorrect one. Now, I understand human error, but this was absurd and unprofessional. I had guests at my house: what should I have done? Leave everyone without food while they waited for their pizza to be remade, letting the other one get cold as well? Or leave the person with the tomato intolerance without dinner? So, we decided to eat the incorrect pizza anyway so as not to keep our guests waiting, but rightfully asked that the correct pizza also be delivered for the person who couldn't eat tomato sauce. The most unacceptable thing was that, once the correct pizza arrived, they also demanded payment for the second one, even though the mistake was theirs and not ours. It's one thing to mess up an order; it can happen. It's another to poorly handle a problem related to a food intolerance and pass the inconvenience on to the customer. It's a shame, because a little common sense and customer care would have been enough to avoid this embarrassing situation.