Il Cavallino In Firenze

08/07/2026: A tourist trap! The restaurant is located in a prime tourist location. Unfortunately, the staff has a very dismissive attitude. One man invites you to the tables and hands you the menu, while another obliges you by coming over to take your order. Requests and calls for someone to come to the table are in vain. The waiter will come whenever "he" feels like it. This is a restaurant where the customer doesn't decide whether to tip the restaurant; it's automatically added to the bill at €3 per person. The customer service here is a sophisticated theater of condescending and arrogant behavior. Even embarrassing smiles and turning away from the customer when we asked for bill details. The only positive thing is the delicious food. If you have a choice, avoid this restaurant and choose another one, where you might be met with respect and a smile from the staff.

07/07/2026: We had a group of 8 and we ordered 8 pastas here for around €17.50 each and they were all incredibly delicious. Many of us said that our pastas were the best we’ve had in all of Italy! Great portions, a huge variety of options and gluten free options available. The restaurant had an excellent location next to the river with heaps of outdoor seating. Giovanna and the other servers were all very polite, welcoming and helpful which made the experience even better. I highly recommend this restaurant for dinner and couldn’t be more impressed!