25/02/2026: Pros: Large pool complex, very friendly and helpful staff, plenty of linens, cleanliness.
Cons: The details. Lack of attention to dietary restrictions, which were stated in writing and repeatedly verbally (use of allergens even if not listed on the menu), even in room amenities. These are serious issues in my opinion (which cost me two days of illness and the resulting cancellation of my plans for those two days). I can't comment on the breakfast buffet because I was too unwell to leave the room and eat. Less serious, but still noticeable, issues are: in the room (suite), an exposed plastic drain in the bathroom and a lack of basic toiletries (obviously not towels, but toothbrushes, toothpaste, disposable soaps, etc.), lack of clear signage (besides me, I saw many guests wandering around asking for information), some areas were decidedly poorly organized (there was no room to leave bathrobes and slippers in the private pool. The indoor loungers were definitely insufficient for the influx of guests.). Leaks and humidity. Which are expected in a spa. But in a 5-star resort.
The overall experience is something I'm forced to reject it.. Especially considering the overall cost.. I don't just mean money obviously.
15/02/2026: Overall, the property is worth the price. The receptionists, hotel, bar, and restaurant staff are impeccable. Professional and reliable. I'm a satisfied customer. I'd like to leave a hopefully constructive comment about the restaurant: we've been to your other properties (ex Grotta Giusti) and were completely satisfied with the food. Unfortunately, the cuisine at the restaurant at Fonteverde isn't up to par with the property. I'm not saying the food is bad, but it's just not up to par. I hope this comment is constructive, as the property is truly unparalleled and the staff is highly professional. The central bar is absolutely worthy: I've never had such a good drink. For this very reason, it's truly a shame not to elevate the restaurant's cuisine to 5-star standards. We'll definitely be back; we had a great time.
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