I migliori ristoranti di cucina vegetariananella città Rocca pietore della Belluno
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6,5
125 Recensioni |
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Marmolada
Rocca pietore
23/07/2025: Disappointing stay – the hotel manager yelled at guests!
Just read the reviews about this hotel to know that the manager is defending himself as best he can, blatantly lying.
PLEASE THINK BEFORE BOOKING.......
We were very dissatisfied with our stay at the Hotel Principe Marmolada. Instead of professional and courteous service, we encountered completely unacceptable behavior – the hotel manager (or guest services manager) yelled at guests, including us. This should never happen, especially in a place that calls itself a hotel.
The dampness in the room.
We felt completely uncared for, and the atmosphere in the hotel was tense and unpleasant. Instead of relaxation, it was stress.
Add to this the mediocre food quality, outdated rooms, and the cold attitude of the staff – we strongly recommend this hotel to anyone expecting even basic respect and hospitality.
23/07/2025: Text in Russian. At the end.
UP. The review was left on the very first day, but the owners are so cowardly that they responded to it only after we checked out.
The photo of the room, the terrible roof where our windows looked out and the mold, that's a fact. But when we asked to change the room, they offered us an even dirtier and more uncomfortable one.
The attitude towards guests is the same as in the response. Rudeness and rudeness.
This was the worst place imaginable. The horror began even before we realized the full extent of what was happening.
The last straw that broke our patience was dinner, which turned into a real nightmare for our son. The administrator assigned us a table. We left our eight-year-old son at the table while we went for food, naively believing he was safe. But within minutes, he found us, pale, confused, and deeply upset. Tears welled in his eyes as he whispered that he had been "kicked out of the table." Strangers, staff speaking a foreign language, had thrown out a small, defenseless child. We were given a second table. And do you know what happened next? After 10 minutes, people approached us again and asked us to leave, and the administrator, seeing this, ran away.
Just imagine this level of service and safety for you and your children\! This is not just neglect – it’s something far more disgusting.
As for the hotel itself, booking through Booking.com promised a beautiful room. Instead, we received something out of a nightmare: an old, dirty, mold-covered room with a view of some creepy roof. The level of conformity to what was declared: 0 out of 100. An absolute failure.
There was no internet in the rooms at all. Neither Wi-Fi nor mobile connection – nothing worked. We felt cut off from the world. The room was permeated with dirt and dampness. Mold all over the bathroom.
Parking? It was somewhere around the hotel, thankfully free. But near the hotel itself, there were very few spots.
And the staff... From the indifferent reception to the frankly hostile dining room workers – it was the worst I have ever seen and could imagine. Their faces radiated antipathy, their actions – contempt.
Never. Under any circumstances. I do not recommend it.
It was the worst place you can imagine. The horror began even before we realized the full depth of what was happening.
The last straw that broke the camel's back was the dinner, which turned into a real nightmare for our son.
The manager gave us a table. We left our eight-year-old son at the table while we went to get food, naively believing that he was safe.
But a few minutes later, pale, confused and deeply upset, he found us. There were tears in his eyes when he whispered that he was "thrown out from the table." Strangers, staff speaking a foreign language, threw out a small, defenseless child.
We were given a second table. And do you know what happened next? 10 minutes later, people came up to us again and asked us to leave, and the administrator saw this and ran away.
Just imagine this level of service and safety for you and your children!
This is not just disregard - this is something much more disgusting.
As for the hotel itself, booking through Booking.com promised a beautiful room. Instead, we got something from a nightmare: an old, dirty, moldy room with an exit to some creepy roof.
The level of compliance with the declared: 0 out of 100. An absolute failure.
There was no Internet in the rooms at all. Neither Wi-Fi, nor mobile communication - nothing worked. We felt cut off from the world.
The room was saturated with dirt and dampness. Mold all over the bathroom.
Parking? It was somewhere around the hotel, at least it was free. But near the hotel itself, very few spaces.
And the staff... From the indifferent reception to the openly hostile cafeteria workers - it was the worst thing I have ever seen and could imagine. Their faces radiated hostility, their actions - disdain.
Never. Under any circumstances. I do not recommend.
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