I migliori ristorantinella città Austis della Nuoro
3 ristoranti in GastroRanking
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8,1
122 Recensioni |
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Agriturismo Da Valore Ristorante
Austis
18/04/2026: We had a wonderful experience at Agriturismo Da Valore! We were their guests for Easter Monday lunch. We received a wonderful welcome, and the food was excellent, with generous portions. The day was warm and sunny, and our little girl enjoyed the slide and swings in the courtyard. They were courteous and helpful from the first phone call, providing us with all the details about the menu. A few days before lunch, we received a message with some suggestions for places to visit in Austis and the surrounding area, which we greatly appreciated. Thanks again, and keep up the good work! ❤️
08/04/2026: For Easter Monday, we booked a table for four, with a deposit of €20 per person. When we arrived, aperitifs were scheduled for 12:30. Other customers pointed us to a place on the lower level, from where we parked. A large, bare room, without chairs, with a table and a counter. They told us the non-alcoholic aperitifs were sold out, and offered us a diluted Aperol, which was actually just a few drops of Aperol and a glass of water. Aperitifs were over. At 1:00 PM, we were able to enter and sit down. Friendly and quick waitresses brought drinks and appetizers. Everything seemed to be working fine, but after an hour, at 1:00 PM, the appetizers still hadn't appeared. We waited, and they were starting to arrive; our turn came at 2:15. The two first courses were Sardinian gnocchi and ravioli, both delicious and plentiful. We warmed up and waited for side dishes and main courses. At 3:10 PM, neither appeared. At 3:25 PM, a few pieces of pork arrive, perhaps too large, at least in my opinion, along with a few pieces of goat, a small plate with four radishes, a carrot cut into five or six pieces, and fennel. Dessert starts at 4:30 PM. We ask for coffee. We settle the bill at €35 per person, having previously paid €20 by bank transfer. When we complain about the timing, the owner tells us that it's Easter Monday, after all. We leave, agreeing that we've had other Easter lunches, eaten better, in less time, spent less, and enjoyed a less noisy setting where we could still talk and hear each other. Austin and its surroundings are very beautiful and worth a visit; for dining, in my opinion, you can find better. Perhaps we arrived on the restaurant's off-day. We'll never know.
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5,1
123 Recensioni |
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Bar Pizzeria Sueddane
Austis
09/01/2026: Terrible experience at this place. We were literally besieged by a multitude of wild children (about twenty 😬) celebrating a birthday, with the total indifference of the manager and their parents. A crescendo of screams and mad rushes between the tables where customers were trying to relax and eat pizza in peace. To top it all off, the birthday girl's mother verbally attacked us, threatening us because we dared to yell at the children, who kept throwing our jackets and coats to the floor. The owner, instead of apologizing for the disastrous evening, blurted out that they are children and should be tolerated, and that she didn't like our reaction at all. It was pointless; professionalism can't be improvised, nor can courtesy!
09/01/2026: I acknowledge your 'self-defensive' response, which, however, only confirms the lack of professionalism already observed that evening.
It's too easy to dismiss the chaos and verbal aggression of other customers with a banal 'they're children and should be tolerated.' A manager has a duty to ensure that all guests, not just those celebrating, can enjoy a meal in a dignified environment. Allowing customers' coats to be trampled on amidst general indifference isn't 'tolerance,' it's neglect.
Regarding the timing of my review, the fact that a year and a half later the memory is still so vivid should make you reflect on the gravity of the experience, rather than being used as an excuse to discredit our judgment. The memory of terrible service and even worse hospitality doesn't fade with time.
Finally, it's clear that the person responding here wasn't present or has received a very partial version of events. The reality is that that evening, the management It was better to indulge the rudeness than apologize to those who were being wronged.
Finally, the defense of the tearful mother is striking. Poor her... it's clear that the author's version of events was clearly distorted in favor of those who were paying for 25 people and not just four. The "poor tearful mother" approached our table, physically threatening us with very harsh words; this is clearly her modus operandi, and we simply defended ourselves against those brutal verbal and physical threats.
Professionalism is also evident in problem management, not just in making pizzas. Professionalism means setting aside a dedicated space for groups of completely uncontrolled children. And that evening, as here, it was completely lacking.
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