I migliori ristorantinella città Porto cesareo della Lecce

26/11/2025: A very rude woman. She's on her phone all the time. Poorly run business. She gives rude answers to customers.

04/01/2026: I stayed at this hotel with my family to celebrate the arrival of the new year 2026. We arrived on the afternoon of December 30, 2025, for dinner, and already some problems were noticeable. My daughter couldn't find the room she had booked for her daughters. When we found optional cots, they were missing sheets, blankets, and pillows. In my bathroom, the following was noticeable: the toilet was out of line, with dated and worn faucets, the bidet faucet completely dislodged from the countertop, the first signs of fouling, and the water was unclear. We tolerated it, thinking it was a temporary issue, but in reality, I'll tell you more about it later. We had already agreed and paid in advance for half-board, but unfortunately, starting with dinner on January 30, which was, to say the least, not very well received by all guests. The service was terrible, especially due to the lack of staff for a large number of guests, significantly more than the legally permitted number of guests the hotel itself should have accommodated. On New Year's Eve, we prepared for a party, convinced that the service would be more appropriate for the holiday. However, it was worse than the previous evening: service was nonexistent, and the staff (poor things) were seriously stretched, both due to the minimal number of people serving in the dining room and, above all, the higher-than-usual number of guests. Furthermore, the service was seriously disrupted by the deafening music (very loud) that continued until the end of the evening and the space occupied by the crowds that filled the entire dining room. The food arrived cold and of poor quality, perhaps inedible, despite our having contributed full price to the stay. It could even be tolerated, okay, but the BIGGEST SCRAP happened the following day, from 7 in the morning the water no longer reached the floors, imagine the serious disruption and the panic of the guests, until 11:00 there was a general protest, also reporting the serious inconvenience to the competent authorities and the high risk of epidemic, by a miraculous sign, the water came back for a few minutes around midday but very dark and dirty and to think with that water we would have had to eat. To conclude the water came back intermittently but always dirty. Unfortunately, perhaps it was better the water did not come back until the evening. For us, the regret remains of having stayed in a hotel with very serious difficulties of all kinds, precisely on a date that is expected a year and we found ourselves penalized in everything. The height of it was that the organizers and managers of the structure did not express a sign of understanding towards the guests but, only threats, pounced with inappropriate reactions, inviting us in altered tones to to leave and leave the hotel, even though we were still entitled to lunch on January 1st.

03/01/2026: A nightmare end to the year and start of 2026. My partner and I arrived on December 30, 2026, to spend New Year's Eve with many friends. The safe didn't work, instead of bidet towels there were bathmats from under the sink, the refrigerator didn't work and was empty, and the closet had only four hangers for two people. We notified reception, and they told us they'd send a maintenance man, but in three days of our stay, he didn't arrive. The next day, they didn't come to clean the room; I went to reception to pick up the towels. The worst came on January 1, 2026. There was no water in any room. No one could wash, use the toilet, shave, etc. The water was turned on at 11:00 a.m., but brown water came out of the taps. No assistance was provided, no explanation was given. Many guests left the hotel having already paid, others asked for at least a refund for lunch. The organization's arrogant and rude response was: "There is no refund, and if you feel like it, you can go wherever you want." This hotel and this organization will never see me again.