I migliori ristoranti di cucina cinesenella città Tivoli della Roma
4 ristoranti in GastroRanking
Ordinare per
Ristoranti vicini
7,1
111 Recensioni |
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Giardino D'Oriente
Tivoli
28/06/2025: I went to this restaurant with a friend and unfortunately I had an unpleasant experience that I think is important to share, especially for those who have allergies or food intolerances.
I am intolerant to avocado, which causes me severe cramps and abdominal pain. Before ordering, I carefully checked the digital menu on my tablet and chose a dish (R91 – Futomaki Classic Fried) that did not list avocado among the ingredients at all. Even in the allergens section, avocado was not mentioned. Once the dish arrived, however, I discovered that avocado was present indeed.
I reported the matter to the waiter, but after a few minutes the manager arrived, who not only did not apologize, but also said that I should have consulted another dish (R90 Futomaki Classic) to find out the ingredients of mine. An absurd answer: each dish must have its ingredients clearly indicated and this is how it is in every restaurant by law!
The worst thing was his attitude: he questioned my intolerance, telling me that "if I had really been allergic, I would have already felt sick". He added that "all the dishes are contaminated because they use the same gloves". He made me feel like I was making it all up, treating me with condescension and annoyance, almost as if I were an intruder or a nuisance. I know very well how my intelligence works, stomach cramps arrive, not immediately but I don't have to give explanations, I know how I should eat. In the end he took the dish away telling me that he would do it just this once! As if to do me a favor...
I would have been much happier if he had just admitted that he had made a mistake on the menu, without questioning me, also because writing the ingredients on each dish is mandatory and it doesn't cost anything.
I want to emphasize that overall the food was very good and that I would never have written a negative review if the owner had not questioned my word, treating me like an idiot instead of taking responsibility for a mistake on the menu.
I also see from other reviews that the girl's arrogance is often mentioned and I see that the responses to these other reviews also have that arrogant tone so I don't know if the situation will ever change.
I hope that the restaurant can improve communication and management of intolerances, because the quality of the cuisine is there, but respect for the customer is as fundamental as the food to which I give 5 stars without hesitation.
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I am responding here to your response to the review, if you go to a pizzeria and order a margherita with sausages, the ingredients will still specify tomato, mozzarella and sausages... you don't send the customer back to look for the ingredients of the Margherita... this is just an example and in any case I repeat that the ingredients must always be written on each dish.
Then, I said I am allergic, "strongly" I have never said it absolutely also because I want to repeat that I like this restaurant a lot and I do not start saying untrue things ... it would be nice not to question every negative criticism that is made to you by always denying what the customer says.
However I repeat, I know how to manage my allergy / intolerance or whatever it is by avoiding eating that particular food, I have never mentioned the risk of anaphylactic shock, allergies are not all the same and above all it cannot be judged by someone who is not a doctor.
I appreciate that you have taken my review into consideration to improve the situation! Have a good day.
22/06/2025: Excellent Chinese restaurant in my opinion the best in the area.
Personally friendly and attentive, excellent value for money.
I tried a tuna uramaki even though I'm not a sushi lover I have to say it was really good.
Now a regular stop every weekend to try their dishes.
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China Town
Tivoli
25/07/2023: Cibo ben cucinato. Personale disponibile e prezzi più che buoni. Migliori della precedente gestione.
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