I migliori ristoranti di cucina altre cucinenella città Santa margherita ligure della Genova

16/07/2026: very rude they forced us to leave the bar even though we had paid for food and drinks

02/06/2026: A truly terrible experience in every way. I ordered a focaccia with salami and fontina cheese, and my focaccia arrived with just three slices of salami and a slice of cheese instead of fontina. The situation was even worse for my friend, who had ordered a focaccia with prosciutto and mozzarella and ended up with two thick slices of speck and a slice of cheese. Not only did the ingredients not match those ordered, but no one bothered to let us know in advance or ask if a substitution would be okay. When my friend went to ask for an explanation, pointing out that she doesn't eat speck and that she had paid for a different focaccia, the girl behind the counter simply shouted toward the counter: "Why did you put speck and not prosciutto?" The response was a curt and annoyed: "Eh, because we ran out." No apology, no attention to the customer, not a single sign of professionalism. At that point, they offered to remake the focaccia, but with such a rude, annoyed attitude, almost as if we were bothering them for pointing out an obvious mistake, that my friend preferred to let it go. When a customer pays for a product and receives something completely different, asking for an explanation is the least they can do. Making them feel almost guilty for reporting the problem is unacceptable. Mistakes can happen anywhere, but what really makes the difference is how they're handled. Here, not only were ingredients substituted without any warning, but there was a complete lack of politeness, customer service, and a willingness to politely correct the problem. Disappointing food quality, ingredients different from those ordered, and extremely unprofessional staff. One of the worst experiences I've ever had in a bar. I won't be returning, and I absolutely don't recommend it. Oh, I forgot, the bathroom was awful; there wasn't even any soap, and it was filthy.