05/06/2024: Good evening, I wanted to organize a surprise for my brother who lives in Rivoli, while I live in the province of Brescia; I called and booked the dessert and mignons, excellent service, very kind and refined people, very professional even via telephone booking! The surprise was a success and my brother confirmed the goodness of the desserts, I highly recommend the Dalmasso pastry shop! Perfect home delivery! Thank you so much Barbara Garavello!
02/06/2024: We have been customers of Dalmasso since they opened in Rivoli and in the past I had already reviewed the pastry shop, praising the products, which I continue to consider the maximum in goodness and elegance.
This time unfortunately the experience left a bad taste in our mouths, despite, I repeat, the excellent quality of the pastries: we hadn't been back for a while and we were amazed to learn that now we no longer pay for pastries by weight , but in a box. The different sizes with their prices are displayed on the counter, rightly so. I immediately realized that the proportions between quantity and cost no longer corresponded to those of the last time we had purchased them by weight (no years had passed), but never mind... The problem is that today we purchased a box for €22 and when we got home we weighed the contents: net weight about 260 grams. Which means 84 euros per kilo!!! And I read that others had it even worse: the reason is easy to understand, if to be clear, if I make a box of just chantillies which are light the cost per kilo will be even higher!
I'm sorry but we won't be back, I understand the increase in raw materials, I go shopping too and I realize, but this is called making fun of people.
I repeat, the pastries are always wonderful, but in Rivoli there are still excellent pastry shops, in business for decades, of excellent quality, perhaps not so top-notch, with lower costs... I'm very sorry, but I don't spend certain amounts of money.
And it's not just a question of getting the money out: it's actually the new sales system that's not very nice... here, among other things, we're not in London, Paris or NY, as someone writes, and there's no questioning the quality of the product, but there is a limit to everything: obviously I won't go to certain pastry shops in the area, which are as cheap as any, but luckily there are still valid alternatives. I repeat for the umpteenth time, with great regret, because I have eaten good and well-made pasta like Dalmasso's in my life (the 3 stars are just for that), but respect for the customer is as fundamental as the quality of the product.
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