Ristorante Hotel Pinei Nature & Spirit In Castelrotto

Excellent experience, fantastic hotel. Perfect food and half-board service. Beautiful and well-maintained spa. Super friendly and professional staff. I have one negative point. Being a 4-star hotel, I would probably add a kettle and water in the mini-bar, but this doesn't affect the final rating.

Comfortable and their treatment is great

The Hotel Pinei Nature & Spirit is a wonderful place for relaxation and recuperation. The comfortable rooms with upscale amenities and balconies overlooking the Dolomites allow you to gaze over an extraordinary landscape. The spacious and beautiful spa area, also with views of the Dolomites, is a place to simply enjoy your time, making your vacation truly special. The culinary offerings are delicious and varied. The appetizer and salad buffet is exceptionally good, and the courses offered as part of the 3/4 half-board package are very well-balanced, with something for everyone. Daily, you can choose from a meat, fish, or vegetarian dish with side dishes. It's a shame that some of the dishes used are fried, frozen, which is inappropriate for a 4* hotel. The afternoon snack offered is varied and, as a "snack," very generous in its selection (soup, cheese, sausage, ham, cake, bread, and rolls). The hotel with its outdoor terrace is furnished with high-quality furniture and the lavish decorations make the areas cozy and perfect for enjoying a fine glass of wine. The gardens are also very attractive and regularly maintained. The staff are consistently friendly, but some are a little insecure and reserved, which is probably due to a language barrier. It is a shame that the hotel owners do not approach guests at all, giving the impression that they want to avoid contact with them as much as possible. At most, the time of day is exchanged, but then only if you, the guest, greet them first. One would hope that the very introverted behavior would be put aside a little and that people would approach guests openly and actively to convey that they are welcome. A personal approach or giving the guest a little attention would be very beneficial and would significantly improve the dampened feeling.

We only stopped at the bar without staying overnight. The friendliness and quality of the products (cakes and juices) suggest considering a stay.

Hotel Pinei deserves its five stars, also for the professionalism and courtesy of its staff. A fabulous week.

Negative experience.. I'll start by saying that the rooms are nice and clean but the flaw of this structure is the service... poor catering for a week, fried food corner (cold) with the usual onion rings, mozzarella sticks, breaded peppers and I don't know what else... there was under that breading, appetizers that had neither head nor feet, leftovers from the day before among the second courses offered put back on the appetizer counter, see the meatballs offered the day before as grilled meat or pork shank... poor quality of the dishes... I pay a 3/4 board to find in the afternoon the usual pieces of cake and I repeat pieces and not healthy cakes and the usual soup... no fruit or yogurt... they give us a welcome aperitif during the week with pieces of pizza harder than stone... apathetic staff like never before except Elisa and Raja... the icing on the cake they propose us on an excursion with their guide and after giving our name we discover that they had to travel 4 hours by public transport to go to Val di Fassa to see the Pale di San Martino... but if I came to Val Gardena... but!!! A truly negative experience and I strongly advise against it.

Nice hotel, lovely swimming pool with warm water 👍

I stayed at Hotel Pinei for a week with my family and a group of friends, plus one dog. The property is beautiful and functional, surrounded by greenery, surrounded by animals, and offering relaxation. It features a spa with a breathtaking view, although there was no staff on duty or to contact in case of emergency or to use the services. The rooms, while quite spacious, are new and very clean. Unfortunately, these are the only positive aspects of our stay... Starting with the rooms, we didn't find any amenities that would justify the hotel's 4-star rating: there's no kettle to make herbal tea, and the minibar was completely empty. The bathroom toiletries were never refilled after use, there was no intimate soap or bidet soap, and the rooms were never turned down in the afternoon, something I've always found in 4-star hotels. As for the staff, we never received a smile or a "good morning/good evening" from anyone. Cold and at times rude, he almost seemed annoyed by the guests' presence; customer service was completely nonexistent. Finally, moving on to meals, we had breakfast, a snack, and dinner included. Despite being in Alto Adige, the menu was extremely touristy: in seven days, we rarely saw anything typical. At breakfast, there was no waiter to order drinks from; only a vending machine was present. The savory portion was very limited, only cheeses and cured meats (a positive note worth mentioning was the gentleman in charge of the omelets). Snack time, served from 3:00 PM to 5:00 PM, consisted of soup and various desserts, with no option for drinks unless paid. Moving on to dinner (the sorest point of the entire stay), let's start by talking about the time... Served from 6:30 PM to 8:30 PM (8:15 PM on the staff's recommendation), we showed up every evening around 8 PM, and most of the time the dishes, bread, and appetizer buffet were sold out. To get them, we always had to ask, often without success... The main courses on the menu are chosen at breakfast, but despite this, they sometimes didn't bring them to us because they ran out! No waiter was able to recommend a wine, desserts were served before the main course because they wanted to send us away (actual time was around 8:45 PM). After a week, we don't even know the name of a single waiter, or the face of the owner, who never stopped by to say a word or say hello. Ultimately, this place is saved for its objective scenic beauty, but for the price paid (including €210 for a dog, a service charge completely random since nothing was provided for the animal) and for the rudeness of the staff, I do not recommend this place and I wouldn't return a second time. Sin.

The Pinei Hotel is one of the most beautiful and unique hotels in northern Italy, especially Ortisei. The hotel is located about 9 minutes outside the center of Ortisei, in a high location surrounded by stunning nature and amazing views, especially during cloudy and rainy weather. The hotel is located on a mountainous hill overlooking beautiful slopes and magnificent mountains, but the view from the pools is absolutely amazing and wonderful. A 4-star hotel with a 5-star standard. The hotel is large, and the rooms are spacious and well-furnished, with elegant and clean furnishings. The bedrooms and bathrooms are modern, wonderful, and comfortable. The balcony is large. The view of the outdoor courtyard, seating areas, and swimming pool is very beautiful. The breakfast area is open in the open air, especially during nice weather. The bed is comfortable and the sheets are clean. There is no kettle or coffee maker. When we asked for one, they said the hotel is 4-star, not 5-star. Most hotels, even 3-star hotels, provide kettles upon request. However, this does not detract from the beauty and magnificence of the hotel. The rooms provide bags with all the necessary items, including swimming towels and Jacuzzi. There are heated outdoor pools. Indoor and outdoor seating, a Jacuzzi, and simple games for children. The outdoor seating area overlooking the swimming pools is beautiful and elegant, and the breakfast is wonderful and delicious. Honestly, I don't like to praise anyone unless they deserve it. This hotel deserves praise and deserves a try and stay for those who love tranquility, a break from the hustle and bustle of the city center, and tranquility. For your information, there is no air conditioning or air conditioners. Sometimes heat waves occur, and the situation can be a bit annoying. However, the location is elevated, and most of the time the atmosphere is acceptable. It's worth a try and repeat. —— For more coverage, follow us on Travelaq.

The location and the view are very beautiful. We wanted to sit outside, but unfortunately, it got quite windy. The service left a lot to be desired – unfortunately, very lackluster and inattentive. We then got the menu from another table. The food was good. There are some animals outside for the children. A goat had just been born.