09/12/2025: Review: Long Wait and Poor Service
⏳ Unacceptable Wait Times
We arrived and were seated at 12:55 PM. Our order (two grilled seafood with rustic potatoes and a plate of pappardelle with mushroom ragù) was taken at 1:09 PM.
The main problem was the wait times. At 1:45 PM, after noticing that other tables who had arrived at the same time or even after us had already received and consumed their first or second courses (meat, pasta, pizza, appetizers), we inquired about our order. The response was a generic "just a few more minutes."
The potatoes and pappardelle arrived at 1:55 PM.
🚫 Order and Customer Management
The wait for the two grilled seafood dishes continued even longer. At 2:05 PM, I asked to cancel my grilled meat order, but was told they were "already cooking." Despite my repeated request to cancel, the two grilled meats arrived around 2:10 PM.
At that point, I asked to have my portion taken away. This is where the experience deteriorated due to the waiter's behavior:
He insisted I eat a dish I no longer wanted.
He started an argument, justifying the delay by the large number of people (there were many empty tables!) and inappropriately saying that he was working while I was on vacation.
He ended the argument with a rude gesture and abruptly took the grilled meat, immediately serving it to another table.
💡 Management Tips
If the grilled meat preparation time is indeed very long, as I was later told, it is essential to communicate this when ordering so the customer can make an informed decision.
Conclusions
The place is very nice and the atmosphere is pleasant. The pappardelle were rated so-so. The grilled meat, according to those who ate it, was good.
However, an hour-long wait for a main course and, above all, the rudeness of the staff, made the overall experience a negative one. Table service cannot afford to argue heatedly with customers or exhibit such irritable and disrespectful behavior.
The "unwanted" grilled meat was not charged at the cash register.
07/12/2025: Historic place always beautiful
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