15/03/2025: We went without a reservation and they didn't give us any problems, they sat us at a table and we were able to have dinner.
Everything very delicious and friendly and attentive staff. All the careful presentation of the dishes
07/03/2025: **UPDATED REVIEW**
I was contacted by Saverio, Area Manager of Zushi, who with great courtesy and correctness, after checking with the restaurant, explained to me all the problems I encountered and reported in this review.
I wrote this review in the hope of improving the service and so it was, so with satisfaction I am changing my review to a positive one. I leave what I wrote above here to help understand the professionalism demonstrated by the restaurant which has made its mistakes an opportunity to improve, giving the right attention to the customer and transforming a negative experience into a positive one.
Well done, and thanks especially to Mr. Saverio.
I will definitely try the restaurant again.
**PREVIOUS REVIEW**
Absolutely not recommended for home orders.
I ordered a delivery via a delivery platform and a dish arrived incomplete and with an unmarked ingredient.
The salmon was missing, it was simply finished as was later clarified to me over the phone, which surprises me given that we are talking about one of the most renowned and expensive sushi restaurants in Florence, but above all it amazes me that it was arbitrarily replaced with another ingredient.
In the usual dish there was tuna that was not directly indicated in the ingredients list.
I contacted the restaurant who told me that for the salmon, they would give me three nigiri on my next order, all I had to do was verbally say to add them and they would do it (giving me the idea of something said to quickly satisfy and close the issue even if I recognize a minimal attempt to recover the error) for the unreported ingredient, it was pointed out to me that Zushi sauce was indicated which is tuna sauce, so it had been reported but in my opinion not directly because I had no way of verifying what it was contained within it, and furthermore I was told that the platform is not reliable, placing the blame on them.
When I pointed out that due to their mistakes I would not be having dinner, I was told by the lady who introduced herself as a restaurant manager that she was sorry, and that before placing any further orders I would have to call to ask for confirmation of everything.
Personally I believe that if a restaurant relies on a third party for a delivery service, it is its responsibility to clearly indicate the ingredients present in the dish and it is its responsibility to cancel the order or communicate with the customer if this cannot be completed as requested by the customer (I also pointed this out to the manager, the response was that yes I was right but that it had all happened in a moment of chaos and it had happened that way by mistake).
I had a similar experience with another restaurant, they immediately refunded the dish and sent me a discount code for the next purchase.
I only received cursory justifications from the Zushi manager and I'm sorry.
Before writing this review I informed the restaurant directly that it was a negative experience and that I will no longer order from them or even go to the restaurant in person. It's a shame, from a restaurant of this level and the amount spent I expected different customer attention.
P.s. to be fair, I also report that the delivery platform told me that I would have to resolve the issue directly with the restaurant.
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