24/06/2025: Borgo Egnazia is undeniably breathtaking, the architecture is spectacular, the grounds are immaculate, and the entire property is designed like a dream. It’s one of the most beautiful hotels I’ve ever seen, and there’s no doubt it has a unique charm.
A special mention goes to Patrizia, who served us at breakfast every morning with a big smile, thoughtful recommendations, and warm energy. She truly stood out and was a beautiful way to start our days.
That said, the overall service and ambiance fell well below 5-star standards. The hotel feels flat and lacks the warmth, attentiveness, and energy you’d expect from a luxury property. It’s extremely quiet, which may suit some, but it felt lifeless and impersonal during our stay.
We encountered several issues:
• Our shower was blocked the entire week. We mentioned it twice, and nothing was done. A technician only came the day before we left, and the issue still wasn’t résolves. There was no follow-up, no apology, just indifference, which was quite surprising at this level.
• No conditioner in the shower, again, for a hotel of this standard, it’s a basic amenity. I brought my own, but still had to ask, which shouldn’t be the case.
• Daily inconsistencies: one night an amenity kit was missing, another day the minibar wasn’t restocked, the next there were no teas. These small things add up when you expect consistency and seamlessness.
• I had booked a cooking class at the start of the stay, specifically for pasta, the only one I was interested in. I was told it would be Monday, all confirmed, then the day before I was informed it would no longer be possible as someone had booked it privately. Again, no attempt to make up for it, just another sign of disorganization and lack of care.
Overall, Borgo Egnazia is worth seeing once, but more for its visual beauty than the experience. I’d suggest staying 1 to 3 nights max and treating it like a peaceful design retreat, not a full-service luxury resort. Sadly, the magic of the place is not matched by the service behind it.
23/06/2025: To say it's wonderful is an understatement. The photos are stunning but in person it's even more so. An experience to do ❤️
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