Old hotel but updated. it seems to be an odd mixture of British and oriental but it is in Venice. Beautiful outdoor areas with dining and bar options. There are many different areas to gather. We found a gorgeous glass gazebo in the garden with lemon trees and seating for 2.
Karen Raven
.
30 Settembre 2025
8,0
This hotel was beautiful and situated in a pretty location but it did not seem like a 5 star hotel at all.
The first room we were given had a shower that was completely covered in mold and only half of the shower head had water coming out. They gave us a new room which was much better but overall the room was pretty standard. Nothing crazy.
The staff was a mixed bag. Several members of the front staff were incredibly rude during our stay and just acted very passive aggressive towards us during the stay. They were also unfriendly when I asked about charges included in our bill.
Also keep in mind if you are coming from the train station or airport ~ this hotel is VERY far.
Overall, for what we paid I was unhappy with the stay and would not stay here again.
Noah Swor
.
29 Settembre 2025
6,0
This hotel is very cute, but I have a room that once I open my suitcases, I’ve got about 2 inches of space left. I’m keeping my fingers crossed that the bidet doesn’t automatically turn on.
Lynne Strong
.
28 Settembre 2025
6,0
Great location.
5-minute walk from St. Mark's Square.
Excellent service. The concierge organized a private taxi tour for island hopping upon request, plus support on the individual islands.
It all went very smoothly.
We only had breakfast there, and that was very good.
The room was cleaned immediately after we put the card on the door.
The service is simply excellent, and the entire hotel is like a Venetian museum.
Each department has its own theme.
We are very happy to have booked here. There is nothing to complain about. The price is also very low for a 5-star hotel.
Melanie Gerke
.
27 Agosto 2025
10,0
An unforgettable experience in true Venetian tradition. Entering the Hotel Metropole is a dive into a world that blends Renaissance and Gothic styles. What a pleasure to savor a spritz in this setting that resembles a cabinet of curiosities. We were lucky enough to stay in a room overlooking the lagoon and the island of San Giorgio di Maggiore across the street. Memorable.
Maurice Journaliste
.
22 Agosto 2025
10,0
One of the best 5-star hotels in Venice, with top-notch rooms, services, and staff. The refined decor is almost reminiscent of the luxury of the Orient Express.
NAM HEE Thanh
.
18 Agosto 2025
10,0
The hotel is beautiful. A very gothic and oriental feel based on the influence of the east in ancient Venetian times. The staff were polite. Location is great. The citrus garden is lovely.
Just one thing to be cautious of is that they offer a free boat ride from the hotel to a glass factory in Murano. This is a scam. They show you a glass making demonstration and then take you to a gallery, if you interested in a piece they become very pushy for you to purchase and then they send you off to Burano. Prices are very high. Luckily I did my research prior and I know of a few master murano glass artisans which I wanted to buy from (Salviati, Simone Cenedese, Barovier & Toso, Venini). When we told them we would first like to walk around the island and have a look at other places, they told us that there is nothing on the island, only factories and that those places are just gift shops. That’s when I knew they were scamming us - wanting us to buy €500 set of small glasses with no signature of a brand or master.
Murano is a beautiful island with a lot to offer and luckily we left their factory and walked around and arranged our own transport to Burano.
This is not what one would expect as an offering from a 5star hotel and hence my 3star review. It’s a lovely, charming hotel to stay in. Just be-careful of this murano scam and any other…
Nerita Singh
.
01 Agosto 2025
6,0
A splendid hotel with very friendly and welcoming staff. A wonderful place to peacefully contemplate the charm of Venice. A great plus is the elegant spa.
Justyna Przybylska
.
01 Agosto 2025
10,0
Varias maravillosas tardes después de la cena aquí bebiendo los exquisitos cócteles exclusivos como Monopoire y Signature Negroni, entre otros. Andrea y compañía eran encantadores y supremos mixólogos. Un bar con encanto con un ambiente perfecto de estilo y clase del viejo mundo, mientras se siente como en casa
John Philip O
.
21 Maggio 2025
10,0
¡La mejor pasta! Increíble ubicación del servicio y los camareros eran atentos y amables. ¡Nuestra comida favorita en Venecia! ¡Una comida que no olvidarás!
Lauren C
.
18 Maggio 2025
10,0