Old Wild West In Pontecagnano faiano

Excellence that has proven itself over time: a top score! ​I returned to Old Wild West in Pontecagnano again and can only confirm the exceptional service that has always distinguished this establishment. ​I want to share a recent episode that demonstrates their genuine attention to customer service, which is not a given these days. Due to a network issue, I was unable to load points onto my loyalty card. I sent an email (and we all know how difficult it is to receive company responses these days...) and within just two days they resolved everything, crediting my points back. This shows respect for customers, who are the resource that makes a company great. Hats off to all the staff! ​The establishment's strengths: ​Fantastic staff: The guys are incredibly friendly. I have a special relationship with one of them in particular: I affectionately call him "Maradona" because of his gorgeous curly hair. He is a person of unparalleled kindness, professionalism, and speed. Food and Service: Excellent food, excellent everything. ​Only flaw? If I really had to find something to improve... maybe the portions are even exaggerated! You really give so much, which is a pleasure, but almost a "problem" that needs to be solved! ​I also read that soon it will be necessary to show receipts for promotions; no problem, I'm ready to do so at any time because my review is dictated by pure objectivity. ​If you're looking for courtesy, efficiency, and excellent food, this place remains an absolute guarantee. Five well-deserved stars!

Extraordinary dishes! The waiters were exceptional and professional. It's a shame there's only one bathroom.

The usual structure of the well-known old wild west chain... very crowded, but, as always, fast and high-quality service

Very good, incredible staff especially the guy with style

Exceptional food, I've been a customer for years, top service and staff, highly recommended from every point of view.

As always, courteous, friendly and super helpful

The staff are friendly and helpful. Good and fast service. Average quality. Apparently clean. The bathrooms also seem acceptable.

As always, a guarantee Good quality food and friendly staff

Exceptional, warm welcome, impeccable cleanliness, we always come back! Alice, Desirée, Jonathan, Roberta, and Pasquale are hardworking people, always smiling and kind...I'd give them a big raise!!

Nice restaurant with chips and piano thank you very much 5 stars