Mercure Roma West In Roma

Excellent location. Well-kept hotel and very friendly staff.

A trusted reference for the southern Rome area. With new restaurant services.

A comfortable and cozy hotel. The rooms are spacious and equipped with many useful amenities, such as slippers, a kettle, and a free bottle of water. The breakfast was excellent, with a wide variety of savory options (from Roman pinza to beans, scrambled eggs, etc.) and sweets. The evening restaurant service was a bit disappointing, but that was probably a coincidence. The reception staff were very kind and helpful, and the free parking was a plus. Google Maps showed the wrong location (directly behind the hotel), so be careful.

The rooms are beautiful and well-kept, ideal for any event or even just for a stay in the restaurant, you will also find Roman cuisine dishes

Large structure also used for events

I attended a conference at the Hotel Mercure Roma West and had an extremely positive experience. The conference rooms are spacious, well-equipped, and perfectly organized from a technical and logistical standpoint. The staff was efficient, friendly, and always available to meet guests' needs. The coffee breaks and catering service were also excellent. A professional setting, ideal for events, conferences, and business meetings. Highly recommended.

Well-located place. Ample parking. Friendly staff. Food and service are okay.

Room 261. The room overlooks a road where high-speed vehicles pass all night. The noise is annoying and constant. Earplugs are highly recommended. The breakfast is excellent. The rooms are dated and furnished with cheap furniture. The common areas are spacious and well-kept.

I'm a little sad to give this hotel only three stars, because it honestly has so much potential. However, there are several aspects that need improvement. On a very positive note, the service is impeccable. The entire staff is extremely friendly, always smiling and willing to help at all times. They are also fluent in several languages, so we were able to communicate perfectly in English and Spanish. They even offered us recommendations and were attentive to every detail. Now, the points we didn't like: The room, although a spacious suite with two bathrooms, was poorly soundproofed. At night, we could hear cars, motorcycles, and even the garbage truck, which made it difficult to get a good night's sleep. Breakfast was a disappointment. At first glance, it seemed varied, but most of the items were cold, as if they had just come out of the refrigerator, and the desserts seemed old or frozen. Even the scrambled or fried eggs were cold. Dinner also didn't meet our expectations. With half-board, you're given a sheet to choose two dishes from about ten options (drinks are not included). The salads and cheese plate were good, but we didn't like the pasta, meat, and chicken dishes at all. In retrospect, we don't recommend paying for food if you're staying here. Finally, the website where we booked stated that the hotel had a pool and wellness area. Before we went, we wrote to confirm and were informed that these facilities had been discontinued for some time. A real shame. Overall, we're giving it 3 stars more for the excellent staff than for the facilities or the food. With a few improvements, this hotel could be truly fantastic.

I had the opportunity to visit the Mercure Roma West hotel during an exhibition hosted there, so I didn't have the opportunity to appreciate its quality and services. The hotel, however, seemed welcoming, very well-maintained, tidy, and clean. Well... a good calling card!