08/04/2025: Possibly 1 of the most interesting experience I've ever had with an f&b establishment. As someone who's been teaching hospitality and service for some time, I couldn't help but empathise with the outlet manager/supervisor on how this must be one of the hardest outlet to manage and the lady manager/supervisor (trying to fix the drinks tower on 19/3, while trying to keep the outlet running) was doing her level best, at the moment we arrived to buy some snacks for the lake cruise ride. Being so close to the lakeside and the most well known brand of fastfood, naturally all tourists flocked to this nearest fast food joint for food they know and toilet available.. but the space is super small compared to most other mc d ... and the tourists too many to handle/control. So much so they even hired a big (bouncer-looking) guy to help guard against non-customers, while helping with calling out orders and delivering orders nearby... Over-tourism is real and not all visitors understand how difficult it makes the life of locals and other tourists if one isn't conscientious and considerate to others (service workers, visitors, residents)... it drives some to learn to ignore, to defend, to offend， to protect...I don't blame the workers for 'just doing their jobs' without urgency/customer service as it gets awfully tiring and frustrating..and I truly appreciate those who tries so hard to still make effort even with all the challenges presented. It was truly eye opening and a huge realisation for me to share more of such case studies with my students... we waited around 20 min for our takeaway over but when we realised we couldn't wait anymore, we asked if we could pick up the order later after our cerise ride, and after checking they said alright. Upon return, the picked up wasn't as smooth but given the nature of the business and operation processes, the long queue at the counter still, I honestly do not know how much better could it be possible given the circumstances. Dont think I've given this much thought to any review I've ever done, but I feel so strongly about this memorable experience that I couldn't help myself from sharing, and hoping that others will be more mindful of their footsteps during their travels...
05/04/2025: Mcdonald's made a renovation of this branch, and it started to be more convenient to make an order and site inside or outside. There is one problem, a lot of strangers, I'd say rednecks... Be aware. It might be dangerous to be there in the late evening time.
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