25/08/2024: This is an exceptionally good hotel. We stayed for a week, in a delightful junior suite overlooking Portovenere's bustling, beautiful harbour. During our week we walked around the neighbouring island of Palmaria, and between the Cinque Terre villages, taking advantage of the ferries and the trains. As such, Portovenere proved to be the perfect base for exploration.
As for the hotel - from the very start we were greeted by smiling, friendly, helpful staff in all areas of the hotel. This continued throughout the week - everyone seemed determined to ensure that we had the best possible stay. We arrived on the day of "Madonna Bianca", and enjoyed watching the celebrations from the restaurant terrace, where we ate an excellent meal.
The room was first-class: pristine and well-maintained, also quiet and peaceful when we needed to rest. The breakfast options were extensive, including a buffet area with a fine selection of the best Liguria has to offer. Service, again, was friendly and flawless.
It's no exaggeration to say that this is one of the very best hotels in which we have ever stayed. We were sad to leave. Congratulations to all involved in making our stay memorable and hugely enjoyable!
19/08/2024: Well below its pretensions and what one would expect from a 5-star establishment.
Apart from an exceptional location and view, the smallness of the rooms, the absence of a relaxation area (swimming pool, SPA, even solarium, etc.) which would allow you to escape the crowds outside, the poor quality of the dishes offered in the restaurant and the assumed stinginess of demanding an additional cost of €20/person for dinner on the terrace, or panecakes for breakfast, raises questions about obtaining and maintaining a 5th star.