I'm replying on behalf of the new Bibiana company to Mr. Totò X. I'm writing because we can't access the official website of the person who manages this page.
Good morning,
We believe there has been a typo: the review does not concern our restaurant.
We don't make pizzas with these characteristics—our pizzas are not thick or undercooked, and are always cooked with the utmost attention to quality and digestibility.
We encourage those who left the review to verify the name of the restaurant or address to avoid misunderstandings that could unfairly harm those who work with integrity.
We remain open to dialogue, because transparency and customer satisfaction are fundamental to us.
Best regards,
New Bibiana Company