Kombu In Ivrea

21/03/2025: When we happen to be in Pinerolo we always happily take a lunch break at Eatitaly. The food is good (a bit expensive in fact) and the location is nice. Today, however, two strange things happened: the first is that in the salad ordered by my wife, mixed with the valerian and the mixed salad, there was also a paper ball the size, to give an idea, of a paper tissue (hopefully not used). Unfortunately we only noticed it at the end. We reported the matter to the staff behind the counter (where we were sitting) who expressed an apology that was, to say the least, not even remotely heartfelt! The second strange thing is that when it came to paying, and it was not our intention to not pay for the dish ordered, not even two words of displeasure or, I don't know, two coffees offered. It's not about money but I think that a little courtesy and kindness towards customers is never out of place ..... but maybe it's enough that they only bring the money and a lot of it. Disappointment!

18/03/2025: Organized an evening with friends, unfortunately we were not satisfied with the service, due to the long wait, 35 minutes passed before we could order and then we waited about an hour to start eating... after finishing the tagliata with potatoes the bread arrived. My friend, after eating bruschetta, had to ask why after an hour and a half his tagliata had not arrived yet! As for the food, the tagliata was really small for the price paid (more than €20) and hard, while the pizza was normal. However, I was impressed by the customer service who contacted me to apologize for what happened and offer me a discount. We went back and tried the appetizers, the first course was again the tagliata which this time was very good. Congratulations